Case Manager III - Heartland Bridges (evenings, full time)

Company: Heartland Bridges
Location: Council Bluffs
Posted on: April 1, 2026

Job Description:

Founded in 1875, our agency has grown over the years to address most of the challenges children, adults, families, and communities face across the lifespan, including substance use, child abuse and neglect, domestic violence/sexual assault, human trafficking, homelessness, juvenile justice, mental health, neighborhood distress, and poverty. Today, we offer 42 programs from 20 locations in east central Nebraska and southwest Iowa. At Heartland Family Service , we are committed to building a culture that values and celebrates diversity in addition to creating a trauma-informed environment. Trauma Informed Care is an approach to engaging people with histories of trauma that recognizes the presence of trauma symptoms and acknowledges the role that trauma has played in their lives. Trauma Informed Care also acknowledges the effects of working with trauma survivors on our workforce and seeks to build collaborative and supportive working environments and relationships. If you believe in our mission of creating healthy families and communities, and like a fast pace, collaborative, and team-oriented environment, then Heartland Family Service is the agency for you. SUMMARY DESCRIPTION OF PROGRAM Heartland Bridges houses two programs, Bridges Transitional Living and Bridges Crisis Care. Transitional Living is a short-term transitional housing program enriched with supportive services designed to assist people with a diagnosed mental health or co-occurring condition while they transition to stability in the community. Crisis Care is a residential stabilization service designed for individuals who need a safe, secure environment for three to five days while stabilizing from a crisis before returning to the community where they live. SUMMARY DESCRIPTION OF WORK The Case Manager III provides intensive case management services to an assigned caseload of Heartland Bridges clients. This role coordinates supportive services designed to meet client needs while working with them to develop a plan for wellness, recovery, and stabilization. Strong decision-making, problem-solving, and interpersonal skills are essential. Compensation: between $19.74 and $23.54 per hour (wage is determined by total years of relevant experience) Work Hours: 40 hours per week (2:30 p.m. to 10:30 p.m.) Click to see benefits and company perks MINIMUM QUALIFICATIONS Associate degree in human services field (including but not limited to, psychology, social work, mental health counseling, marriage and family therapy, or a related field), Bachelors preferred Two years of experience in behavioral or mental health services One year of experience working with adults with serious mental illness or substance use preferred Valid driver’s license and acceptable driving record Essential Duties and Responsibilities Respond to crisis care referral calls, assess individuals by gathering information, and provide appropriate and accurate application verdicts while maintaining strict confidentiality. Complete enrollment/intake for eligible transitional and crisis clients. Assist Transitional Living clients in identifying strengths, needs, and goals to develop individualized service plans. Provide support services to Crisis Care clients, including assistance with developing and revising safety and stabilization plans, and connecting clients to medical, therapeutic, or other identified providers. Document client activity, service plan progress, and needs according to established record-keeping procedures. Provide problem-solving and crisis intervention services to empower clients toward self-sufficiency. Screen for mental health and substance use treatment needs and provide linkages to appropriate services. Assist clients in locating, obtaining, and retaining suitable housing through housing search and placement services. Develop supportive relationships with clients and respond to their needs during shifts. Ensure required information is collected, entered in prescribed formats, and reported in a timely manner. Provide program information and referral services to clients. Monitor client self-administration of medication and follow recording procedures. Obtain and maintain certification to administer non-parenteral medications in the state of Iowa. Accurately record client outcomes in designated databases. Provide psychoeducation on life, social, and coping skills; meet with clients for weekly Life Skills Inventory coaching sessions. Demonstrate knowledge of current community and HFS programs and resources to meet client needs, including mainstream benefits, income support services, and Integrated Health Home services. Utilize trauma-informed care, person-centered, and culturally competent principles in providing services to clients. Evaluate the efficiency and effectiveness of community service providers to ensure clients receive quality care. Orient clients to Bridges protocols and address client non-compliance as necessary to maintain a safe and secure environment for residents and staff. Conduct client room safety checks and searches per program protocol. Maintain and support upkeep of the facility. Work independently with minimal supervision and collaboratively as part of a team. Display a courteous and caring attitude to clients, volunteers, and visitors of the agency. Adhere to all specific program and agency procedures, policies, and requirements. Collaborate with program area staff, volunteers, and other agency staff. Develop personal and program-related skills through participation in internal and external training opportunities, including printed material and audio/visual media. Create, maintain, and share, as appropriate, a dynamic self-care plan. Perform essential functions of this job on the company’s physical work site. Perform other program-related duties as assigned.

Keywords: Heartland Bridges, Sioux City , Case Manager III - Heartland Bridges (evenings, full time), Social Services , Council Bluffs, Iowa