Renewals Supervisor
Company: Expansion Capital Group, LLC
Location: Sioux Falls
Posted on: January 15, 2026
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Job Description:
Job Description Job Description Description: Department:
Renewals Reports To: Renewals Manager Supervises: Junior Renewal
Representatives and Processors (Future plan to include Senior
Representatives) ________________________________________ Position
Overview The Renewals Supervisor is responsible for managing the
day-to-day performance of the Junior Renewal Representatives and
Processor (in future will include Senior Representatives as well) .
This role ensures consistent outreach, meeting submissions goals,
and compliant merchant communication. The Renewals Supervisor acts
as the front-line leader, bridging Junior and dialer strategy from
the Renewals Manager with execution by the Junior Renewal reps and
Processor, while driving submissions and helping to maintain
long-term merchant relationships. Future-plan to include adding
Senior Representatives to this roles direct reports.
________________________________________ Key Responsibilities Team
Supervision & Coaching Directly supervise and support Junior
Renewal Representatives, Processors and assist with Senior Renewal
Representatives in the absence of the Renewal Manager (future-plan
to also include daily supervising Senior Representatives as well).
Monitor daily activity including calls, follow-ups, tasks, and Zoho
(CRM) updates. Conduct call monitoring and provide real-time
coaching and feedback. Assist reps with objection handling and
merchant retention strategies – be willing to provide second voice
if needed on a call to close or to help with submission. Ensure
team adherence to schedules, outreach cadence, and strategy
timelines. Assist in hosting weekly team meetings. Renewals
Execution Oversee merchant renewal outreach at designated pay-down
milestones (typically 40% –1 YR PO). Assist Manager with monitoring
, reporting, and other duties to ensure success for the Renewals
department Performance Management Track and report team KPIs,
including: Submissions generated Call volume and contact rate Task
completion Identify performance gaps and implement corrective
action plans. Participate in performance reviews and disciplinary
processes as needed. Qualifications Required 2 years of leadership
experience with focus on financial industries. Previous experience
managing or mentoring Proven ability to coach, motivate, and hold
team members accountable. Comfortable working in a fast-paced,
performance-driven environment. Strong verbal communication and
interpersonal skills. Requirements:
Keywords: Expansion Capital Group, LLC, Sioux City , Renewals Supervisor, Sales , Sioux Falls, Iowa
