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Customer Service Representative

Company: Wendover Financial Services Corporation
Location: Wayne
Posted on: November 19, 2021

Job Description:

Job Description:Job DescriptionDXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. With decades of driving innovation, the world's largest companies trust DXC to deploy our enterprise technology stack to deliver new levels of performance, competitiveness and customer experiences. Learn more about the DXC story and our focus on people, customers and operational execution at Technology, a global company, is seeking experienced Customer Service representatives in its 24/7/365 Wayne, Pennsylvania Call Center for various shifts. The Call Center supports both Commercial and Retail Credit Card clients. The ideal candidates will have at least one year of continuous service in the financial services industry or in a Call Center environment.Essential Job FunctionsThe Customer Service Representative will work First shift and be part of a team in a 24/7/365 Call Center. The representative will be responsible for answering inbound phone calls and emails from Cardholders, Program Administrators, and Client Personnel related to Commercial Credit Cards and Retail Debit Cards, in order to resolve inquires and disputes. The representative may also work with the web-based tools of MasterCard and Visa to effectively monitor possible fraudulent use of Commercial Credit Cards.The representative will provide friendly customer satisfaction while leveraging problem identification and conflict management skills to resolve client and customer concerns, in order to retain customer loyalty. Using a case tracking system, the representative will create and resolve customer inquiries and disputes received through phone calls and emails.The representative will have ability to adhere to schedules, policies and procedures and have reliable transportation. Ability to work flexible shifts and overtime, if necessary. Ability to interact with people through problem solving. Basic QualificationsMeets educational requirements;High school diploma or equivalent with 1 year of continuous Call Center or Financial Services industry work experience. Strong attention to detail. Demonstrated previous Customer Service experience. High school diploma or G.E.D.Two or more years of customer service or other telephone experienceExperience working with organizational functions and personnelExperience working with fax machines, computer software, and telephone technologyExperience working with and skilled in the use of help desk softwareOther QualificationsBusiness and analytical problem solving skillsCommunication skillsAbility to work independentlyAbility to follow oral and written directionsWork EnvironmentOffice environmentShift work will be Saturday through Tuesday 7am - 5:30pm .DXC Technology is an Equal Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability (physical or mental), protected veteran status or military service of affiliation, race, ethnicity, color, religion, national origin, citizenship, marital status, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity and expression, age, protected genetic information, or political affiliation. DXC's commitment to diversity and inclusive selection practices includes ensuring qualified long-term unemployed job seekers receive equal consideration for employment. EEO is the Law Poster.If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email. Please note: DXC will respond only to requests for accommodations due to a Jobble

Keywords: Wendover Financial Services Corporation, Sioux City , Customer Service Representative, Sales , Wayne, Iowa

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