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Sales Engineer

Company: Rasmussen Mechanical Services
Location: Sioux City
Posted on: March 24, 2020

Job Description:

Job Overview: The Sales Engineer supports our customers' operations by providing positive experiences, sound advice, timely proposals and estimates of projects or repairs. The Sales Engineer evaluates applications of equipment, sizes equipment, ductwork and piping, supports estimating projects, and troubleshoots equipment issues at customer facilities. -All Engineers and Project managers support our employees by selling well defined work scopes within our capabilities, ensuring our field crew has the information, tools and materials needed to be successful, and managing customer expectations. -The Sales Engineer works with customers to minimize down time and costs. -Projects should serve our customer's best interests, be profitable, and finish on time. - Responsibilities : Create a positive experience through the service and support of people. Represent Rasmussen Mechanical Services as the preferred mechanical service provider for customers, employees, and business partners. Maintain the highest level of business ethics, thereby increasing customer, employee, and business partner loyalty. Inspect customer facilities, determine system deficiencies, and provide solutions to fit customers' needs. -Primarily, inspections will involve HVACR, Chillers, hydronic systems, steam systems, ductwork and air handling systems, but familiarity with all RMS services is expected. Inspect customer equipment for signs of damage or improper operation and make sound recommendations for improvement. Be a technical advisor inside and outside the company for HVACR, International Mechanical Code and ASHRAE standards. This will require study of code publications and performance of calculations. Perform sales activities, including travel as required with occasional overnight stays. Analyze pictures, drawings, specifications, project requirements, client needs, etc. in a project sales capacity to prepare estimates for projects. Provide customers with solutions for performance enhancement and proactive resolution of issues. -Develop and present proposals to customers, often involving: cost effectiveness, return on investment calculations, pictures, drawings, specifications, duct and line sizing, equipment sizing, site review and other documents. Follow up with customers to sell proposed projects. Prepare all proposals and document all sales activities within the CRM system. Record sales leads, contact information, referrals, future opportunities, and follow-ups. Increase market penetration by securing new customers and expanding services provided to existing customers. Solicit support and communicate effectively with other departments to deepen customer relationships. Follow-up on all leads from field personnel, service technicians, Service Coordinators, Location Managers, and other RMS employees. Review, understand, and manage all aspects of assigned projects, including (but not limited to) associated estimates of equipment, materials, subcontractors and manpower required for the project; as well as timelines, terms of payments, completion schedules, etc. that are part of the company's contractual obligation. Maintain project document control and cost accounting (Job File), including: Purchase requisition/purchase order development & administration Subcontractor administration Change order documentation to customer and from sub-vendors Vendor invoice review & approval Progress billings & payment requests Drawings & submittals Schedule of values & project job cost accounting Project close-out documentation Ensure project financial standards are maintained, including but not limited to, profitability, labor productivity, invoicing accuracy and schedule, subcontracts, payment terms and conditions to sub-vendors and customers. Ensure compliance with company standards of quality, cost, safety, timeliness, and performance. Ensure compliance with local, state, and federal legal requirements. Determine manpower and material requirements for projects based on the complexity of the work relative to the capabilities of available field personnel and the planned or promised completion time. Schedule manpower, materials, and subcontractors to efficiently and cost effectively complete the project. Solicit quotes from, issue purchase orders to, and coordinate with subcontractors. Communicate with customers to ensure their needs are being met throughout the project. -Follow up after projects to ensure satisfactory completion of work and ask for additional work and referrals. Achieve high levels of customer satisfaction. Resolve customer concerns and complaints in a timely, efficient and cost-effective manner. Exceed customer expectations. Develop relationships with engineers and general contractors to partner with our company on projects. Maintain current project manpower forecasts to assist Location Manager in establishing appropriate prioritization of overall location workloads and commitments. Exemplify and reinforce company safety policies and procedures, and resolve workplace safety issues to ensure a safe work environment where all required and/or appropriate safety measures are in place. -This may include job site audits of safe work practices. Maintain product knowledge with representatives and local suppliers to stay abreast of product lines and equipment. Maintain and improve sales skills and industry expertise through self-study, product seminars, company-provided training, and self-improvement courses. Provide sales and marketing support at trade shows, lunch-and-learns, and seminars. Perform other duties as assigned. Education/Qualifications : Bachelor's degree in engineering or equivalent professional experience. Professional and industry-specific certifications and licenses. Experience : Technical knowledge in steam systems, hydronic systems, HVACR & temperature control systems, and facility management. Minimum of three (3) years of System Design or equivalent experience. Skills : Humility, Drive, Empathy, Optimism, and the ability to ask questions. Excellent oral and written communication skills. Self-motivated, extraverted, tactful, organized, results and goal-oriented professional. Driven by a desire to satisfy customers and provide a high level of customer service. Must follow-up in a timely manner; deliver on commitments internal and external. Ability to communicate value and sell service & equipment. Capable of successfully closing the sale and providing follow-up to assure strong customer relationships. Above average computer literacy, organizational and calculation skills. Excellent project management skills to properly plan the implementation of a project (timely availability of required materials, equipment, tools, and manpower) Great "people skills" - to work closely with management, sales, purchasing, accounting, and field personnel within the Company; as well as with vendors, customers, subcontractors, etc. outside the Company. A desire to continually learn new methods; adopt, accept and apply new technology from internal or external resources and continually strive to identify more efficient ways to perform existing processes. Challenge the "status quo" - and motivate other team members, openly taking into account the ideas and suggestions of others and incorporating constructive suggestions into practice. Physical & Mental Requirements: Must be able to lift 25-30 lbs. Must be able to sit for long periods of time and operate business equipment. Must be able to read / hear / write / spell / type and speak English clearly. -Must be able to understand and follow written instructions, communicate effectively orally and written, and must be able to listen effectively. Must possess prioritizing / organizational / multitasking and stress management skills. Must possess a valid driver's license. Must pass pre-employment drug screen.

Keywords: Rasmussen Mechanical Services, Sioux City , Sales Engineer, Sales , Sioux City, Iowa

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