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Help Desk Technician

Company: Western Iowa Tech Community College
Location: Sioux City
Posted on: September 8, 2019

Job Description:

Help Desk Technician- Part Time About the Position:The purpose of this position is to provide direct customer service and technical support to faculty, staff, students, and potential users of WITCC technology and computer services, including but not limited to hardware and software applications, networking issues, and the Colleague system. Minimum Qualifications:--- Associate's degree or vocational/technical degree in related field.--- Work experience in related area.--- Ability to lift up to 50 pounds.--- Bilingual proficiency a plus. Job Responsibilities:--- Answer Help Desk telephone and diagnose computer-related problems.--- Use departmental software tools to document user issues and outcomes.--- Assign initial priorities to incoming questions and work with Information Technology staff to resolve problems.--- Perform routine maintenance on computer equipment.--- Install and repair software/hardware and associated peripherals.--- Maintain technical consumables such as cables, tapes, and bulbs.--- Set up and support audio-visual equipment.--- Use excellent communication and human relation skills.--- Use database applications to create and manage files and communicate requested information, maintaining confidentiality. Employment Conditions:This is a part-time, grade 5, support position working 20 hours per week on Monday through Friday 9:00 a.m. to 100 p.m. with an hourly wage of $18.80. Benefits include retirement; tuition waiver; paid vacation, sick leave and holidays. Minorities and bi-lingual candidates are encouraged to apply. Review of applications will begin immediately and continue until the position is filled. WITCC is an AA/EEO Employer
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Keywords: Western Iowa Tech Community College, Sioux City , Help Desk Technician, Professions , Sioux City, Iowa

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