Dir Operations
Company: Americold
Location: Sioux City
Posted on: January 22, 2023
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Job Description:
Overview
Americold provides temperature-controlled warehousing and
transportation to food producers, restaurants, schools and retail
outlets such as grocery stores. We're proud to provide an essential
link in the food industry supply chain and to help put food on
tables around the world.
Based in Atlanta, Georgia, Americold owns and operates
temperature-controlled warehouses around the world. We have over
16,000 associates and offer a wide variety of career opportunities
- from warehouse forklift operators and supervisors to accounting,
administration, business development, customer support,
engineering, transportation, and technology solutions
positions.
Responsibilities
Primary Responsibility: Responsible for managing GMs for multiple
warehouses in a designated region or geography. Partner with the
Business Development organization in order to maximize customer
satisfaction while driving profitability and occupancy. Evaluate
and achieve customer profitability and support the development and
discussions on rate negotiations.Essential Functions:• Drive the
implementation of the Americold Operating System• Execution of
lean-based continuous improvement efforts and 5-habits labor
optimization• Help team oversee SQF based product quality and loss
prevention• Ensure energy and refrigeration excellence for sites•
Work closely with Regional Support team to drive Corporate
Objectives in HR, Safety, FP&A, Procurement, Continuous
Improvement, and all functional support team.• Leading and
developing their people and following the corporate initiatives
that are set forth• Passion for results and attention to detail•
Driving un-paralleled world class service and operational metrics•
Challenging status quo and ways to innovate which drives enhanced
operational efficiencies• Establish clear strategies to accomplish
expense goals• Establish and achieve specific expense goals and
metrics with/for teams• Leverage technology and other resources to
reduce or eliminate costs• Provide support and remove roadblocks to
expense goal attainment• Create and sustain a focus on profitable
sales within the business• Help team determine and understand
operations role in supporting customers• Recognize the issues and
actions that affect profitability most• Maintain visibility within
the customer base and assist in serving as company's Operational
Leader in customer dealings• Establish clear operational tools that
will insure transparency of performance through Scorecards, KPI's,
Metrics, Order Profile, and other relevant customer performance
management.• Respond effectively to customer needs, interests and
concerns• Proactively develop relationships with key customers •
Maintain the proper balance between providing the best possible
customer service and the cost of delivering that service•
Understand the needs, interests and objectives unique to different
stakeholder groups, and create solutions appropriate for those
stakeholders• Anticipate future needs, outcomes and constraints
(e.g., the impact of current and future contracts) for different
stakeholder groups• Maintain strategic relationships with labor
leaders on key issues (e.g., during contract negotiations)• Ensure
consistency and equity in work conditions and employment concerns•
Create or identify solutions for stakeholders with very different
objectives• Maintain union-free status by using proactive
approaches as appropriate• Maintain visibility with associates in
the region• Advocate for employees or employee concerns or issues•
Continuously promote and support diversity (e.g., in hiring,
placement, task teams, special assignments or other decisions and
plans)• Solicit employee involvement in and support for important
decisions and initiatives• Share important information in a timely
manner• Recognize employee contributions and successes• Communicate
expectations and support for ongoing, individual development•
Pursues, and encourages others to pursue, opportunities to develop
new knowledge and skills• Solicits feedback and suggestions from
others to improve own performance• Train and develop robust
facility management and operations teams• Appraise and management
team, develop training plans to maximize talents and skill areas,
develop weaknesses• Provide and maintain a safe work environment
and support a "Safety Awareness" culture. Ensure compliance with
all safety and loss prevention policies; all in partnership with
Risk Management • Ensure facilities are operated in accordance with
company guidelines and policies• Visit facilities to ensure company
policies and standard operating procedures are being observed and
properly executed. These facility visits must be in depth and
include a review of labor hours, operating costs, customer issues,
and employee matters.• Perform internal audits, document findings.
Recognize jobs well done, and act on areas of deficiency• Review
Key Performance Indicators and utilize other measurement tools on a
daily/weekly basis to ensure that operational, financial, employee
and service controls are in place• Be familiar with and comply with
applicable employment laws, as well as all other municipal, state
and federal regulations
Qualifications
Qualifications & Experience:• College degree in business,
logistics, management or equivalent preferred; equivalent
combination of education and experience will be considered• Seven
to ten years in warehousing and/or logistics management experience•
Five years general supervisory/management experienceKnowledge,
Skills and Abilities:• Ability to manage supervisors and employees•
Ability to work in fast-paced, deadline-oriented environment•
Ability to communicate effectively with variety of individuals•
Ability to pay close attention to detail• Strong interpersonal
skills and judgment in communicating with staff• Willingness to
develop a mentoring relationship in order to contribute experience,
skills, and wisdom to subordinate employees for their development•
Receptive to management development suggestions and willing to seek
additional knowledge to facilitate job growth• Must have strong
relationship skills, be able to provide and model leadership
behaviors including the ability to defuse conflict. Relate to other
people beyond giving and receiving instructions: they must get
along with others without exhibiting behavioral extremes; perform
work activities requiring reasoning, negotiating, instructing,
persuading, or speaking with others; and respond appropriately to
criticism.• Possess Knowledge of Regulatory Agency Food Safety
Guidelines and ability to communicate to facility team to ensure
compliance with all Food Safety Guidelines• Excellent written and
oral communication skills.• Proven ability to juggle multiple tasks
simultaneously• Ability to interpret HR regulations, safety rules,
operating and maintenance instructions, and procedures manuals•
Ability to solve complex problems• Must have very strong customer
service orientation with high sense of urgency in meeting
objectives and deadlinesPhysical Requirements:• Requires the
ability to sit for long periods of time, with frequent
interruptions• Requires several hours per day of sitting, getting
up and down from chairs, and reaching, or bending• Requires manual
dexterity with normal hand and finger movements for typical office
work • Talking, hearing, and seeing are important elements of
completing assigned tasks• May require travel by automobile and
airplane up for business• May require a visit facility operations
in temperatures at or below freezing• May carry loads related to
travel and occasionally lifts, carries, positions, or moves objects
weighing up to 20 pounds• Requires the use of various electronic
tools • Requires the ability to relate to others beyond giving and
receiving instructions: must partner with colleagues without
exhibiting behavioral extremes• Requires the performance of work
activities including reasoning, negotiating, instructing,
persuading, or speaking with others; and respond appropriately to
constructive feedback from executive managementAmericold is an
Equal Opportunity/Affirmative Action Employer.EOE/AA M/F/D/V
DFW.
Keywords: Americold, Sioux City , Dir Operations, Professions , Sioux City, Iowa
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