On-Site IT Technician
Company: MCI Careers
Location: Sioux City
Posted on: August 3, 2022
|
|
Job Description:
POSITION OVERVIEW:
IT TECHNICIAN
We are a rapidly growing, industry leading business process
outsourcing and software development organization. As a high growth
organization with an entrepreneurial culture we are committed to a
high octane, fun and collaborative work environment.
As a member of the team you will have a high degree of
responsibility and autonomy giving you a singular opportunity to
make a difference is the organizations shape, direction and
growth.
-:
-
POSITION RESPONSIBILITIES:
WHAT DOES AN IT TECHNICIAN DO?
This position provides basic technical on-site and remote support
including diagnosis of user problems related to specific supported
hardware, software, and networking services provided by the IT
department. Reporting directly to the director of network
engineering, this position serves as the first point of contact
troubleshooting, technology training, and new technology needs and
facilitates the next level of support personnel for issues he/she
cannot individually resolve.
Problem recognition, research, isolation, resolution, and follow-up
for all computers and software within the organization.
Install and configure new hardware, maintain existing hardware, and
track hardware inventory in real-time
Operating system and software installation and configuration and
maintain an accurate software license tracking system in
real-time
Asset management - responsible for tracking desktop hardware and
software inventory in real-time
On-site support - participate in end-user support and problem
management for all areas of the IT infrastructure.
Coordinate with supervisors to provide high-quality support for new
systems, projects and upgrades
Other duties as assigned
CANDIDATE QUALIFICATIONS:
WONDER IF YOU ARE A GOOD FIT?
Qualified candidates will be willing to learn new programs,
processes and technologies. Candidates should be positive, driven,
and confident individuals that will represent the company and its
customers professionally at all times. Experience in customer care,
sales or contact center role is a plus.
To perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. The requirements listed
below are representative of the knowledge, skill, and/or ability
required. The primary requirements of this position include but are
not limited to the following:
Desktop Support or IT Help Desk experience
Proficiency researching and troubleshooting complex problems and
errors
Demonstrated ability with basic networking, and telephony
Demonstrated ability to research, plan, document, and execute
complex tasks/projects
Excellent written and oral communication skills
Excellent interpersonal and customer service skills
Excellent work ethic and dedication
Associate s (or equivalent) degree in Computer Science or
Information Technology from a technical school OR equivalent
combination of education and experience
CompTIA (A+, Network +, Server+ and Security+ certifications and/or
Microsoft Certified IT Professional (MCITP) are a plus but not
required
CONDITIONS OF EMPLOYMENT:
Must be authorized to work in their country of residence (The
United States or Canada)
Must be willing to submit up to a LEVEL II background and/or
security investigation with a fingerprint. Job offers are
contingent on background/security investigation results
Must be willing to submit to drug screening. Job offers are
contingent on drug screening results.
COMPENSATION DETAILS:
WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?
We believe that hard work should pay off, so we make sure that our
compensation and total rewards are competitive. Standard starting
compensation is commensurate with experience. Regular reviews and
raises are awarded based on tenure and performance, so our
employees make more each year.
Employees earn paid time off as well as paid holidays and paid
training opportunities. Regular daily, weekly and monthly
incentives are part of the overall compensation our team members
enjoy and include monetary incentive and prizes such as computers,
tablets, phones, TV s, trips, tickets, and even cars. In addition
to our standard group benefits offering for full-time employees
following 90-days of employment, all employees are eligible to opt
for our MEC medical plan after only 30-days of employment. Benefits
options and plans vary slightly by location.
JUST A FEW OF THE BENEFITS
Medical, Dental, and Vision Coverage Options
Paid Time-Off
Regular Raises
Work-at-Home Opportunities
Advancement Opportunity
Fun, Engaging Work Environment
Casual Dress Code
Cash and Prize Contests
PHYSICAL REQUIREMENTS:
This job operates in a professional office environment. While
performing the duties of this job, the employee will be largely
sedentary and will be required to sit/stand for long periods while
using a computer and telephone headset. The employee will be
regularly required to operate a computer and other office
equipment, including a phone, copier, and printer. The employee may
occasionally be required to move about the office to accomplish
tasks; reach in any direction; raise or lower objects, move objects
from place to place, hold onto objects, and move or exert force up
to forty (40) pounds.
REASONABLE ACCOMMODATION:
Consistent with the Americans with Disabilities Act (ADA) it is the
policy of MCI and affiliates to provide reasonable accommodation
when requested by a qualified applicant or employee with a
disability unless such accommodation would cause undue hardship.
The policy regarding requests for reasonable accommodation applies
to all aspects of employment. If reasonable accommodation is
needed, please contact Kate Murph, Vice President of Human
Resources, .
DIVERSITY AND EQUALITY:
At MCI and its subsidiaries, we embrace differences and believe
diversity is a benefit to our employees, our company, our
customers, and our community. All aspects of employment at MCI are
based solely on a person's merit and qualifications. MCI maintains
a work environment free from discrimination, one where employees
are treated with dignity and respect. All employees share in the
responsibility for fulfilling MCI's commitment to a diverse and
equal opportunity work environment.
MCI does not discriminate against any employee or applicant on the
basis of age, ancestry, color, family or medical care leave, gender
identity or expression, genetic information, marital status,
medical condition, national origin, physical or mental disability,
political affiliation, protected veteran status, race, religion,
sex (including pregnancy), sexual orientation, or any other
characteristic protected by applicable laws, regulations, and
ordinances. MCI will consider for employment qualified applicants
with criminal histories in a manner consistent with local and
federal requirements.
MCI will not tolerate discrimination or harassment based on any of
these characteristics. We adhere to these principles in all aspects
of employment, including recruitment, hiring, training,
compensation, promotion, benefits, social and recreational
programs, and discipline. In addition, it is the policy of MCI to
provide reasonable accommodation to qualified employees who have
protected disabilities to the extent required by applicable laws,
regulations, and ordinances where an employee works.
ABOUT MCI (PARENT COMPANY):
MCI helps customers take on their CX and DX challenges differently,
creating industry-leading solutions that deliver exceptional
experiences and drive optimal performance. MCI assists companies
with business process outsourcing, staff augmentation, contact
center customer services, and IT Services needs by providing
general and specialized hosting, software, staff, and services.
In 2019 Marlowe Companies Inc. (MCI) was named by Inc. Magazine as
Iowa s Fastest Growing Company in the State of Iowa and was named
the 452nd Fastest Growing Privately Company in the USA, making the
coveted top 500 for the first time. MCI s subsidiaries had
previously made Inc. Magazine's List of Fastest-Growing Companies
15 times respectively. MCI has fifteen business process outsourcing
service delivery facilities in Iowa, Georgia, Florida, Texas,
Massachusetts, New Hampshire, South Dakota, New Mexico, California,
Kansas, and Nova Scotia.
Driving modernization through digitalization, MCI ensures clients
do more for less. MCI is the holding company for a diverse lineup
of tech-enabled business services operating companies. MCI
organically grows, acquires, and operates companies that have a
synergistic products and services portfolios, including but not
limited to Automated Contact Center Solutions (ACCS), customer
contact management, IT Services (IT Schedule 70), and Temporary and
Administrative Professional Staffing (TAPS Schedule 736), Business
Process Management (BPM), Business Process Outsourcing (BPO),
Claims Processing, Collections, Customer Experience Provider (CXP),
Customer Service, Digital Experience Provider (DXP), Account
Receivables Management (ARM), Application Software Development,
Managed Services, and Technology Services, to mid-market, Federal &
enterprise partners. MCI now employs 10,000+ talented individuals
with 150+ diverse North American client partners across the
following MCI brands: GravisApps, Mass Markets, MCI Federal
Services (MFS), The Sydney Call Center, OnBrand24, and Valor
Intelligent Processing (VIP).
REGARDING COVID-19:
As an employer supporting critical Federal, State, Provincial, and
Commercial clients..... click apply for full job details
Keywords: MCI Careers, Sioux City , On-Site IT Technician, Professions , Sioux City, Iowa
Click
here to apply!
|