SiouxCityRecruiter Since 2001
the smart solution for Sioux City jobs

Bilingual Customer Service Professional

Company: MCI
Location: Sioux City
Posted on: September 8, 2019

Job Description:

POSITION OVERVIEW
BILINGUAL CUSTOMER SERVICE PROFESSIONAL
Start a career and grow with our growing team!--We need Bilingual Customer Service Representatives to improve the customers' experience and support the sales process. Learn the latest customer service techniques and technology, efficiently answering inbound calls and resolving customer inquiries. Represent some of the largest, most recognizable brands in the world. Candidates should have excellent communication skills, be willing to learn on the job, and be highly reliable.
--
Fluent Spanish and English is required.
--
Sioux City, IA 51111..--Customer Service/Account Management, Part-Time and Full-Time, Base + Bonuses.
--
SCHEDULE
NEED A SCHEDULE THAT WORKS WITH YOUR LIFE?
For qualified candidates, there are always multiple options--to fit your busy schedule and deliver--the work-life balance you want and need. Work with our talent acquisition team to find the right schedule for you.--Apply sooner rather than later, the best schedules fill quickly.
POSITION RESPONSIBILITIES
WHAT DOES A BILINGUAL CUSTOMER SERVICE PROFESSIONAL DO?--
Improve customer satisfaction and quickly resolve Spanish speaking residential and business--customer requests. Learn our customer experience methodology and state-of-the-art contact center technology. Develop your abilities and grow with our team, interacting with hundreds of customers each week. Engage customers and work with the managerial team to appropriately escalate customer dissatisfaction.--
--
Our Bilingual Customer Service Professionals are responsible for the following:


  • Provide resolutions and support customers based on their needs
  • Improve customer service and product knowledge daily
  • Appropriately escalate customer dissatisfaction with managers
  • Become a brand ambassador, professionally representing clients
  • Resolve initial interactions with effective call handling
  • Learn our technology and systems, recording interactions

    As a product, technology, and service expert, you will become a brand ambassador as you represent one of our many partners.
    --
    CANDIDATE QUALIFICATIONS
    WONDER IF YOU ARE A GOOD FIT?--
    Mass Markets provides all new employees with a paid world class training so all positive, driven and confident applicants will be considered for the role.-- Ideal candidates for this position are highly motivated, energetic and dedicated. Having fun and interacting with all different levels of the team is part of the job and hard work pays off with recognition, bonus and contest incentives.--You will--learn to--be a confident, fully engaged, team player, and will need to be dedicated to bringing a positive & enthusiastic outlook to work each day. --
    --
    Other Bilingual Customer Service Professionals Qualifications Include:

    • Fluent in both Spanish and English
    • Highly reliable, willing to learn and aquire new skills
    • Enjoy talking to people, helping them resolve their frustrations
    • Motivated by lucrative bonus plans and daily contests
    • Exhibit professional communication and customer service skills
    • High school diploma or equivalent; College Students, Interns, and recent College Graduates are welcome
    • Ability to learn customer service software applications
    • Must be proficient with basic PC skills
    • Ability to multi-task in a fast paced environment
    • Minimum 18 years of age

      Experienced and entry-level candidates are encouraged to apply. Previous experience in retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, collections, customer service, food service, or office/administrative roles is preferred, but not required since we train all new employees for the job.
      --
      COMPENSATION DETAILS
      WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?
      At Mass Markets we believe that hard work should pay off, so we make sure that our compensation and total rewards are exceptional. Our people are not just employees, they are our most important resource! Standard starting compensation includes a base hourly wage commensurate with experience, an hourly attendance bonus, and a weekly performance bonus. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year.
      --
      Employees earn generous paid time off as well as paid holiday's and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include cash uploads to company issued Visa card, prizes such as computers, tablets, phones, TV's, trips, tickets, and even cars.
      --
      All employees are eligible for MEC medical plans after 30 days and group medical, dental and vision benefits after 90 days. Optional Roth IRA retirement accounts, Term Life Insurance, and Whole Life Insurance plans are available to all employees each open enrollment period.
      --
      TOTAL REWARDS BREAKDOWN

      • Competitive Starting Compensation
      • Weekly Bonus Opportunity
      • Weekly Pay Cycles
      • Paid Time-Off
      • Daily, Week, and Quarterly Recognition
      • Paid Holidays
      • Daily Contest Payouts
      • Company Debit Card (With Daily Cash Uploads)
      • Full-Benefits (Medical, Dental, Vision, Life Insurance, Retirement IRA, and more)
      • Regular Raises and Career Progression
      • Flexible Scheduling Options
      • Employee Discount Program
      • Advancement Opportunity and Ongoing Training
      • Fun, Engaging Work Environment
      • Cash and Prize Incentives
      • Modern Work Environment
      • Casual Dress Code
      • And More...

        ABOUT US
        MASS MARKETS
        Mass Markets, an MCI Company, is a world leader in advanced, tech-enabled B2B, B2C and H2H contact center telesales, customer care and digital services. With a culture built on customer experience, we are committed to excellent customer interactions that create value for our clients. Since 2003, Mass Markets has delivered innovative, high-impact, agile, scalable, and compliant business process outsourcing services with superior quality and performance. People-powered and tech-enabled, we SAVE, SELL and SERVICE across the customer life-cycle; we SOLVE complex people, process, and technology challenges.
        --
        Mass Markets is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color,--creed, religion,--sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental--disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. Mass Markets will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.
        --
        ABOUT MCI
        MCI is the Parent Company for the following businesses: Gravis Apps, Mass Markets, and OnBrand24. MCI acquires and operates companies that provide tech-enabled BPO CX services, software applications, and technology to mid-market & enterprise customers. MCI is a multi-faceted tech-enabled business services supplier with a synergetic product and services portfolio and an expert leadership team. Our focus is on the development and delivery of dynamic technology, human capital, and professional services.
        --

Keywords: MCI, Sioux City , Bilingual Customer Service Professional, Other , Sioux City, Iowa

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Hospital Transcription
Description: NEW Hospital Transcription We are seeking experienced, dependable speech recognition editors for several accounts. Must have recent speech recognition editing experience. WE HAVE WORK We are primarily (more...)
Company: Mommy Jobs Online
Location: Omaha
Posted on: 09/21/2019

Fast-Track GM)
Description: amp quot Bremer Restaurant Management is seeking a candidate with a proven track record in the restaurant industry, a strong work
Company: Taco John's - Bremer Restaurant Management
Location: Omaha
Posted on: 09/21/2019

Omaha SAT Writing and Language Tutor Jobs - Omaha
Description: Omaha SAT Writing and Language Tutor Jobs Varsity Tutors is always looking for bright individuals in Omaha who are passionate
Company: Varsity Tutors
Location: Omaha
Posted on: 09/21/2019


Omaha Graduate Test Prep Tutor Jobs
Description: Omaha Graduate Test Prep Tutor Jobs Varsity Tutors is always looking for bright individuals in Omaha who are passionate
Company: Varsity Tutors
Location: Omaha
Posted on: 09/21/2019

Licensed Practical Nurse - Maple Hills Clinic
Description: Location: Maple Hills Clinic Position Type: Regular Scheduled Hours per 2 week Pay Period: 80 Primary Location: NE gt OMAHA gt CHC MAPLE HILLS SIGN ON BONUS AND LOAN FORGIVENESS Job Summary (more...)
Company: CHI Health
Location: Omaha
Posted on: 09/21/2019

Omaha SSAT Tutor Jobs - Omaha
Description: Omaha SSAT Tutor Jobs Varsity Tutors is always looking for bright individuals in Omaha who are passionate about mentoring
Company: Varsity Tutors
Location: Omaha
Posted on: 09/21/2019

Dog Walking Wanted - Opportunity: Pet Sitter, Seeking Pet Sitter
Description: Hello, br br My family is moving to Omaha this summer. We have an adorable French bulldog who has been through a lot. He has hip dysplasia, IVDD back condition , allergies, and overheats easily.
Company: PetSitter
Location: Omaha
Posted on: 09/21/2019

Part-Time Caregiver
Description: Who We AreCaring for People Services provides compassionate in-home, non-medical services to people of all ages. We have been providing care to individuals and families for over 10 years throughout the (more...)
Company: Caring for People Services
Location: Omaha
Posted on: 09/21/2019

Email Marketing Processor - (Flexible Schedule)
Description: Mommy Jobs Online is now recruiting part-time and full-time Email Marketing Processors to work remotely. Great opportunity for the perfect person that has a home office setup to work remotely. At Mommy (more...)
Company: Mommy Jobs Online
Location: Omaha
Posted on: 09/21/2019

Registered Nurse - Urology
Description: Location: CUMC Bergan Urology Clinic Position Type: Regular Scheduled Hours per 2 week Pay Period: 80 Primary Location: NE gt OMAHA gt CHC CUMC-BERGAN MERCY Job Summary / Job Purpose Under (more...)
Company: CHI St. Luke's Health Patients Medical Center
Location: Omaha
Posted on: 09/21/2019

Log In or Create An Account

Get the latest Iowa jobs by following @recnetIA on Twitter!

Sioux City RSS job feeds