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Customer Service

Company: Mass Markets
Location: Sioux City
Posted on: June 14, 2019

Job Description:

POSITION OVERVIEW CUSTOMER CARE & SALES AGENT Join our team and grow with us! We are now hiring Customer Care & Sales Agents to answer inbound calls and support customers through the sales process. Learn the latest customer service and selling techniques while raising customer satisfaction with new products and services. Experienced or entry-level candidates should be willing to learn on the job, have excellent communication skills, and be highly reliable. Located in Dakota Dunes, 57049. Full-Time, Customer Service, Base Wage + Bonuses. SCHEDULE NEED A SCHEDULE THAT WORKS WITH YOUR LIFE? For qualified candidates, there are always multiple options to fit your busy schedule and deliver the work-life balance you want and need. Work with our talent acquisition team to find the right schedule for you. Apply sooner rather than later, the best schedules fill quickly. POSITION RESPONSIBILITIES WHAT IS A CUSTOMER CARE & SALES AGENT? This position is will resolve customer service calls using modern contact center technology and customer experience strategy. When sales opportunities arise, you will learn to quickly educate and close customers while maintaining high levels of satisfaction. Another responsibility is to professionally manage accounts for some of the most recognized brands in the world as an expert on products, technology, and business process. Our Customer Care & Sales Agents are responsible for the following tasks: + Consistently service customers, providing efficient resolutions + Expand your product and service knowledge daily + Professionally build and support existing client relationships + Become a brand ambassador managing large accounts + Escalate customer dissatisfaction to managerial team + Utilize systems and technology to resolve initial interactions CANDIDATE QUALIFICATIONS WONDER IF YOU HAVE WHAT IT TAKES? Mass Markets provides all new employees with a paid world class training so all positive, driven and confident applicants will be considered for the role. Ideal candidates for this position are highly motivated, energetic and dedicated. Having fun and interacting with all different levels of the team is part of the job and hard work pays off with recognition, bonus and contest incentives. You will learn to be a confident, fully engaged, team player, and will need to be dedicated to bringing a positive & enthusiastic outlook to work each day. Other Customer Care & Sales Agents Qualifications Include: + High school diploma or equivalent; College Students, Interns, and recent College Graduates are welcome + Must have the ability to learn customer service software applications + Must be proficient with basic PC skills + Ability to multi-task in a fast paced environment + Highly reliable + Minimum 18 years of age Entry-level, as well as experienced candidates, are encouraged to apply. Previous experience in retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, collections, customer service, food service, or office/administrative roles is preferable, but not required since we train all new employees for the job. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At Mass Markets we believe that hard work should pay off, so we make sure that our compensation and total rewards are exceptional. Our people are not just employees; they are our most important resource! Standard starting compensation includes a base hourly wage commensurate with experience, an hourly attendance bonus, and a weekly performance bonus. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year. Employees earn generous paid time off as well as paid holiday's and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include cash uploads to company issued Visa card, prizes such as computers, tablets, phones, TV's, trips, tickets, and even cars. All employees are eligible for MEC medical plans after 30 days and group medical, dental and vision benefits after 90 days. Optional Roth IRA retirement accounts, Term Life Insurance and Whole Life Insurance plans are available to all employees each open enrollment period. TOTAL REWARDS BREAKDOWN + Competitive Starting Compensation + Weekly Bonus Opportunity + Weekly Pay Cycles + Paid Time-Off + Daily, Week, and Quarterly Recognition + Paid Holidays + Daily Contest Payouts + Company Debit Card (With Daily Cash Uploads) + Full-Benefits (Medical, Dental, Vision, Life Insurance, Retirement IRA, and more) + Regular Raises and Career Progression + Flexible Scheduling Options + Employee Discount Program + Advancement Opportunity and Ongoing Training + Fun, Engaging Work Environment + Cash and Prize Incentives + Modern Work Environment + Casual Dress Code + And More... ABOUT US MASS MARKETS Mass Markets, an MCI Company, is a world leader in advanced, tech-enabled B2B, B2C and H2H contact center telesales, customer care and digital services. With a culture built on customer experience, we are committed to excellent customer interactions that create value for our clients. Since 2003, Mass Markets has delivered innovative, high-impact, agile, scalable, and compliant business process outsourcing services with superior quality and performance. People-powered and tech-enabled, we SAVE, SELL and SERVICE across the customer life-cycle; we SOLVE complex people, process, and technology challenges. Mass Markets is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. Mass Markets will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. ABOUT MCI MCI is the Parent Company for the following businesses: Gravis Apps, Mass Markets, and OnBrand24. MCI acquires and operates companies that provide tech-enabled BPO CX services, software applications, and technology to mid-market & enterprise customers. MCI is a multi-faceted tech-enabled business services supplier with a synergetic product and services portfolio and an expert leadership team. Our focus is on the development and delivery of dynamic technology, human capital, and professional services. ID2019-2799 Updated Date6/5/2019 DepartmentBlended Call Center Representative ScheduleFlexible Scheduling Wage DescriptionUp to $13.50/hr.* - Base + Bonus - Full Benefits BonusWeekly EducationHigh School Diploma/GED Min. Years Experience0 Company/BrandMCI

Keywords: Mass Markets, Sioux City , Customer Service, Other , Sioux City, Iowa

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