Crew Chief

Company: Team Car Care/Jiffy Lube
Location: Sioux City
Posted on: March 19, 2023

Job Description:

Overview
Start Your New Career Today & enjoy job stability with Jiffy Lube as an Essential Business!
GREAT working hours - Monday thru Friday 8:00 a.m. to 6:00 p.m., Saturday 8:00 a.m. to 5:00 p.m., and CLOSED on Sunday.
Team Car Care (TCC) owns and operates more than 550 Jiffy Lube auto service centers in North America. We offer a fun, fast-paced work environment with a comprehensive benefits package, including medical plans, 401(K), certification/tuition reimbursement, and paid vacations. At Team Car Care, we invest in you and your future by providing excellent training for our technician and management positions. In addition, we offer fast-track career advancement opportunities for hard-working team players who can deliver results. So, if you are looking for more than a job, apply today and begin your career with Team Car Care!
Description The Crew Chief (CC) is a management position within the service center. Specifically, they are 3rd in command. They are responsible for driving positive sales consistently while creating a fantastic guest experience daily. It is an excellent opportunity to be a critical team player in the store's overall success. Working closely with the General Manager (GM), the Crew Chief (CC) is responsible for coaching the teammates, ensuring the process is executed through the IOS process, and driving store sales growth through traffic and core sales mix while achieving operational efficiency. In addition, you would have been trained and certified to perform all lubrication services, core ancillaries, customer service (CSAT), and advanced management through our internal training program.
Responsibilities will include but will not be limited to

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  Working directly with the General Manager (GM), ensuring consistent revenue growth through growing guest count and lead measure performance such as core sales mix, MultiCare, and Core Plus. They will also coach and execute excellent customer service while creating an exceptional guest experience.
  
  
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  Set a positive example as a leader while building team engagement and efficiency. They will be focusing on developing teammates by leveraging our internal training program and providing ongoing guidance, coaching, and direction.
  
  
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  Ensure our quality control measures and processes are followed consistently
  
  
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  Carry out other duties and projects necessary for the position, such as inventory, cash handling processes, guest issues, and concerns, and working with the District Manager (DM) on any critical initiatives
  
  
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  Assist the General Manager (GM) with budgeting, sales forecasts, financial performance, expense controls, etc.
  
  
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  Provide clear and detailed direction to the team consistently
  
  
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  Ensure that the service center is clean, safe, and presentable per the Guide to Excellence (GTE)
  
  
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  Provide guidance and mentoring to the automotive technicians and CSA's
  
  
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  Perform opening and closing duties when the General Manager (GM) is off
  
  
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  Assist the General Manager (GM) in building and maintaining an engaged workforce that reflects customer volume and the business need
  
  
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  Leads daily team huddles and store meetings. Setting the direction for achieving the business goals
  
  
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  Manages inventory and product order that meets the business need
  
  
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  Adheres and holds others accountable to all rules and regulations that maintain a safe and productive work environment for teammates and guests
  
  
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  Assist guests with their questions and needs. In-person, electronically, or via the telephone
  
  
  Qualifications
  
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    One to three years of retail management experience; Professional automotive experience is not required.
    
    
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    Must have exceptional oral and written communication skills
    
    
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    Is a proven leader that possesses the ability to inspire and motivate diverse groups of people
    
    
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    Has sound business sense and a comprehensive understanding of the retail industry
    
    
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    Can analyze, comprehend, and recommend financial objectives that help increase sales and service results
    
    
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    Demonstrate a positive, helpful attitude as well as professional conduct and appearance always
    
    
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    Enjoys and is energized by a fast-paced, flexible, high-performance retail environment
    
    
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    Has a "Guest First" mindset
    
    
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    You must have the ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
    
    
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    Must be able to stand on your feet on hard surfaces like concrete or metal
    
    
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    Expect to work in an environment in which you frequently experience hot and cold temperatures, loud noises, and exhaust fumes
    
    
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    Must be able to lift and move work-related items up to 50 pounds
    
    
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    Perform all other duties as assigned or needed.
    
    
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    Must be at least 18 years of age
    
    
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    Candidates must be legally authorized to work in the U.S. without company sponsorship now or in the future
    
    
    Responsibilities
    DescriptionLead Customer Service Advisors are responsible for creating a WOW guest experience by delivering outstanding service. From the time the vehicle drives on the property, to when the keys are safely handed back, this position is responsible for ensuring tailored service recommendations, quality product installation and communication of any special circumstances that impact the overall satisfaction. This leadership role is also a critical link to our Guest First strategy, building sales and gross profit within the store location by using proven methods that exceed the guest's and Jiffy Lube business needs and that realize Team Car Care vision and strategy for guest care. The CSA has the authority to coach, challenge and provide direction where guest satisfaction is concerned.
    Position Criteria
    --- Provides and ensures excellent, professional "Guest First" care for all automotive services available--- Provides and ensures a positive consultative approach during the check-in process--- Ensures we accurately capture the guest's product needs and provides updates throughout the entire process to create a WOW experience--- Responsible for ensuring all in the CSA role understand the range of products and services available and offers the guest options tailored specifically to meet their preventative automotive needs--- Must be a team player that encourages collaboration; shares wins and feedback, creates a feeling of belonging to the guest as well as teammates.--- Responsible for ensuring CSA roles maintain or exceed sales mix target while simultaneously achieving high guest satisfaction by building relationships and trust--- Provides sales and guest service leadership during store meetings and team huddles--- Gives impartial advice to ensure guests are aware of manufacturer-recommended service needs are met--- Will have responsible for opening/closing the store--- Always deliver quality service--- Carry out other duties and projects necessary for the position
    Qualifications
    --- Previous Experience is not Required.--- You must have the ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.--- Be able to speak effectively with our guests and other Teammates.--- Must be able to stand on your feet on hard surfaces like concrete or metal--- Expect to work in an environment in which you frequently experience hot and cold temperatures, loud noises, and exhaust fumes--- Must be able to lift and move work-related items up to 50 pounds--- Perform all other duties as assigned or needed.--- Must be at least 18 years of age--- Candidates must be legally authorized to work in the U.S. without company sponsorship now or in the future
    Team Car Care is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regards to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
    Additional Information
    Secondary Employment
    All Team Car Care (TCC) employees are prohibited from accepting or engaging in any secondary employment that might conflict or interfere with an employee's duty and responsibility to the company. Employees must disclose any secondary employment to TCC for formal review and approval.
    LocationUS-IA-Sioux City
    ID2021-1475
    CategoryStore Positions
    Street4520 Southern Hills Drive
    CitySioux City
    StateIA
    Zip51106

Keywords: Team Car Care/Jiffy Lube, Sioux City , Crew Chief, Other , Sioux City, Iowa