Crew Chief
Company: Team Car Care Dba Jiffy Lube
Location: Sioux City
Posted on: March 16, 2023
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Job Description:
Overview
Start Your New Career Today & enjoy job stability with Jiffy Lube
as an Essential Business!
GREAT working hours - Monday thru Friday 8:00 a.m. to 6:00 p.m.,
Saturday 8:00 a.m. to 5:00 p.m., and CLOSED on Sunday.
Team Car Care (TCC) owns and operates more than 550 Jiffy Lube auto
service centers in North America. We offer a fun, fast-paced work
environment with a comprehensive benefits package, including
medical plans, 401(K), certification/tuition reimbursement, and
paid vacations. At Team Car Care, we invest in you and your future
by providing excellent training for our technician and management
positions. In addition, we offer fast-track career advancement
opportunities for hard-working team players who can deliver
results. So, if you are looking for more than a job, apply today
and begin your career with Team Car Care!
Description
The Crew Chief (CC) is a management position within the service
center. Specifically, they are 3rd in command. They are responsible
for driving positive sales consistently while creating a fantastic
guest experience daily. It is an excellent opportunity to be a
critical team player in the store's overall success. Working
closely with the General Manager (GM), the Crew Chief (CC) is
responsible for coaching the teammates, ensuring the process is
executed through the IOS process, and driving store sales growth
through traffic and core sales mix while achieving operational
efficiency. In addition, you would have been trained and certified
to perform all lubrication services, core ancillaries, customer
service (CSAT), and advanced management through our internal
training program.
Responsibilities will include but will not be limited to
Responsibilities
Description
Lead Customer Service Advisors are responsible for creating a WOW
guest experience by delivering outstanding service. From the time
the vehicle drives on the property, to when the keys are safely
handed back, this position is responsible for ensuring tailored
service recommendations, quality product installation and
communication of any special circumstances that impact the overall
satisfaction. This leadership role is also a critical link to our
Guest First strategy, building sales and gross profit within the
store location by using proven methods that exceed the guest's and
Jiffy Lube business needs and that realize Team Car Care vision and
strategy for guest care. The CSA has the authority to coach,
challenge and provide direction where guest satisfaction is
concerned.
Position Criteria
--- Provides and ensures excellent, professional "Guest First" care
for all automotive services available
--- Provides and ensures a positive consultative approach during
the check-in process
--- Ensures we accurately capture the guest's product needs and
provides updates throughout the entire process to create a WOW
experience
--- Responsible for ensuring all in the CSA role understand the
range of products and services available and offers the guest
options tailored specifically to meet their preventative automotive
needs
--- Must be a team player that encourages collaboration; shares
wins and feedback, creates a feeling of belonging to the guest as
well as teammates.
--- Responsible for ensuring CSA roles maintain or exceed sales mix
target while simultaneously achieving high guest satisfaction by
building relationships and trust
--- Provides sales and guest service leadership during store
meetings and team huddles
--- Gives impartial advice to ensure guests are aware of
manufacturer-recommended service needs are met
--- Will have responsible for opening/closing the store
--- Always deliver quality service
--- Carry out other duties and projects necessary for the
position
Qualifications
--- Previous Experience is not Required.
--- You must have the ability to read and interpret documents such
as safety rules, operating and maintenance instructions, and
procedure manuals.
--- Be able to speak effectively with our guests and other
Teammates.
--- Must be able to stand on your feet on hard surfaces like
concrete or metal
--- Expect to work in an environment in which you frequently
experience hot and cold temperatures, loud noises, and exhaust
fumes
--- Must be able to lift and move work-related items up to 50
pounds
--- Perform all other duties as assigned or needed.
--- Must be at least 18 years of age
--- Candidates must be legally authorized to work in the U.S.
without company sponsorship now or in the future
Team Car Care is an Equal Employment Opportunity and Affirmative
Action Employer. All qualified applicants will receive
consideration for employment without regards to that individual's
race, color, religion or creed, national origin or ancestry, sex
(including pregnancy), sexual orientation, gender, gender identity,
age, physical or mental disability, veteran status, genetic
information, ethnicity, citizenship, or any other characteristic
protected by law.
Additional Information
Secondary Employment
All Team Car Care (TCC) employees are prohibited from accepting or
engaging in any secondary employment that might conflict or
interfere with an employee's duty and responsibility to the
company. Employees must disclose any secondary employment to TCC
for formal review and approval.
Keywords: Team Car Care Dba Jiffy Lube, Sioux City , Crew Chief, Other , Sioux City, Iowa
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