Service Center Specialist

Company: Northeast Community College
Location: Norfolk
Posted on: March 16, 2023

Job Description:

Posting Details



Posting Details




Classification Title
Full Time Hourly Staff




Position Title
Service Center Specialist




Posting Number
FY17/18339SF




Position Status
Full-time




FLSA
Non-Exempt




Salary and Benefits
This position is in Salary Grade 310, with a minimum salary of $16.94 per hour. The successful candidate's salary will be calculated based on education and experience within the salary grade range. This position is eligible for full-time fringe benefits package.

Two open positions:
First Position: 7am-4pm
Second Position: 8am-5pm




Campus
Norfolk, NE




General Description
The Service Center Specialist is the central point of contact for all technology-related incidents and service requests. The role of the Service Center Specialist is to provide support for all staff and students at Northeast. The Service Center Specialist is responsible for logging incidents and service requests and resolving support requests ensuring that service levels and targets are achieved as well as meeting customer satisfaction and continuous service delivery demands. Client Services staff provide services over the phone, through email, in-person (for walk-in customers), and through chat.




Qualifications: Education
Associate degree in technology or other related field required.




Qualification:Experience
A minimum of one years' experience of demonstrated performance in a goal-driven & customer-focused environment preferred. Experience performing extensive research to resolve complex customer inquiries is also preferred.




Qualification:Skills
Requires strong interpersonal skills, as well as written and oral communications skills; ability to research and resolve problems for customers; and ability to interact effectively with faculty, staff and students; and pay close attention to detail.




Special Instructions to Applicants
Priority will be given to applicants who apply by Friday, January 27, 2023. These positions will remain open until filled.




Open Date
01/09/2023




Close Date





Open Until Filled
Yes

Keywords: Northeast Community College, Sioux City , Service Center Specialist, Other , Norfolk, Iowa