Service Center Specialist
Company: Northeast Community College
Location: Norfolk
Posted on: March 16, 2023
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Job Description:
Posting Details
Posting Details
Classification Title
Full Time Hourly Staff
Position Title
Service Center Specialist
Posting Number
FY17/18339SF
Position Status
Full-time
FLSA
Non-Exempt
Salary and Benefits
This position is in Salary Grade 310, with a minimum salary of
$16.94 per hour. The successful candidate's salary will be
calculated based on education and experience within the salary
grade range. This position is eligible for full-time fringe
benefits package.
Two open positions:
First Position: 7am-4pm
Second Position: 8am-5pm
Campus
Norfolk, NE
General Description
The Service Center Specialist is the central point of contact for
all technology-related incidents and service requests. The role of
the Service Center Specialist is to provide support for all staff
and students at Northeast. The Service Center Specialist is
responsible for logging incidents and service requests and
resolving support requests ensuring that service levels and targets
are achieved as well as meeting customer satisfaction and
continuous service delivery demands. Client Services staff provide
services over the phone, through email, in-person (for walk-in
customers), and through chat.
Qualifications: Education
Associate degree in technology or other related field required.
Qualification:Experience
A minimum of one years' experience of demonstrated performance in a
goal-driven & customer-focused environment preferred. Experience
performing extensive research to resolve complex customer inquiries
is also preferred.
Qualification:Skills
Requires strong interpersonal skills, as well as written and oral
communications skills; ability to research and resolve problems for
customers; and ability to interact effectively with faculty, staff
and students; and pay close attention to detail.
Special Instructions to Applicants
Priority will be given to applicants who apply by Friday, January
27, 2023. These positions will remain open until filled.
Open Date
01/09/2023
Close Date
Open Until Filled
Yes
Keywords: Northeast Community College, Sioux City , Service Center Specialist, Other , Norfolk, Iowa
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