Customer Service Representative 1st shift

Company: Pech Optical Corp
Location: Sioux City
Posted on: November 25, 2022

Job Description:

*Pech Optical, part of the Essilor/Luxottica global family and a major employers in Siouxland since 1989, is looking for a 1st shift Customer Service Rep.*

*Monday through Friday - 8:00 am or 8:30 am start. 8 hour days.*

_Take Your Career to the Next Level at a Growing Global Industry Leader Driven by Strong Values._

We'll set you up for success with excellent training; earn great pay & benefits in a business casual work environment with an upbeat culture. We are looking for people who have technical aptitude, pay attention to detail and are motivated to learn and grow professionally. If this describes you, consider aligning your career with Essilor/Luxottica and get your start at Pech Optical here in Sioux City, Iowa.

* Answers incoming and makes outgoing calls to customers regarding billing issues, product problems and general customer concerns regarding optical orders
* Responsible for maintaining a high level of professionalism with customers and working to establish a positive rapport with every caller
* Update customer orders in the database after each call
* Work with the management team to stay updated on product knowledge and be informed of any changes in policy or pricing

Qualifications and Skills:

* Must be 18 years of age or older
* High school diploma/GED required
* Customer Service Experience preferred
* Experience in optical is preferred
* Ability to remain professional and courteous with customers at all times
* Excellent verbal and written communication skills
* Ability to adapt to a fast pace environment
* Good computer and keyboard skills with the ability to learn our internal lab management

_The Role - _This summary description is not a complete job description. If you meet the minimum qualifications, feel free to apply at any time. If you need assistance, or if you'd like some additional details about the role, please contact us.

Job Type: Full-time

Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Disability insurance
* Employee assistance program
* Employee discount
* Flexible spending account
* Health insurance
* Life insurance
* Paid time off
* Vision insurance
Schedule:
* 8 hour shift
* Day shift
* Monday to Friday
* No nights

Work Location: One location%58047475%

Keywords: Pech Optical Corp, Sioux City , Customer Service Representative 1st shift, Other , Sioux City, Iowa