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Customer Care Senior Specialist - Omaha, NE / Kearney, NE / Yankton, SD

Company: First National Bank of Omaha
Location: Yankton
Posted on: June 12, 2021

Job Description:

At FNBO, our employees are the heart of our storyand were committed to their success! Please see below the details of this career opportunity and how it fits into our organizations success.Variety Of Shifts Available!Full-TimePart-TimeMid-DayEveningNon-Exempt/HourlyIncumbents in this position will be required to complete 6 weeks of on-site training from 12:00pm to 8:30pm CST. (Part-Time will train Full-Time hours for a minimum of 3 weeks )Incumbents in this role must reside within a 60-mile radius of a FNBO Customer Care location:- Omaha, NE- Kearney, NE- Yankton, SDRole Summary:Want to be the voice of FNBO? A position on our Customer Care team gives you the opportunity to be the first point-of-contact with our valued customers!At FNBO, our customers deserve a superior customer experience and our Customer Care Senior Specialists are vital in making that possible! This role is for you if youre great at talking with people, know how to identify and define customers needs, and enjoy working independently.Key Accountabilities - What You Will Do:Work independently with customers over the phone to answer questions regarding their financial accounts. Questions might include billing, payments, account maintenance, online banking assistance, and listening to customers concerns.Identify customers need and move them towards the appropriate action using your knowledge and experience.Monitor reactions and check for understanding when working with customers and co-workers.Make decisions quickly by using all available resources, seeking input, and considering short and long term implications.Qualifications - Who You Are:You continue to work effectively, maintaining focus and may be even more productive in stressful or unexpected situations.You are not afraid to make decisions and willingly provide input.You have the ability to recognize different peoples styles and adjust your communication accordingly.You can make decisions quickly by using available resources, seeking input, and considering short and long term implications.Have obtained a high school diploma or GED as required.Have a minimum of six (6) months of customer service experience or sales experience as required.Have a positive attitude and professional demeanor.Strong computer skills including the ability to navigate the internet and utilize multiple computer systems.Demonstrated dependability/reliability.You may speak a second language (Spanish).Equity, Diversity, & Inclusion:FNBO is committed to belonging, inclusion, diversity and equity. We are committed to intentionally and proactively creating pathways to success for historically underrepresented populations. To accomplish this, we foster a culture of belonging and inclusion so that every employee is valued, and has opportunity and the ability to make an impact. FNBO strives to reflect the diversity of the communities we serve in the makeup of our workforce.See the full FNBO Equity, Diversity, & Inclusion Statement here (qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.Click here (to download 'EEO is The Law' Self-Print PosterClick here (to download 'EEO is The Law' Supplement for Federal ContractorsClick here (to download 'EEO is The Law' GINA SupplementGrow Your Career with FNBO!For more than 160 years, our holding company - First National of Nebraska - has grown to nearly 5,000 employees with locations in seven states and $24 billion in assets. We are proud to serve our customers and communities with banking offices located in Nebraska, Colorado, Illinois, Iowa, Kansas, South Dakota and Texas.First National Bank of Omaha (FNBO) believes that a bank should be a force for good in the world; to positively influence the lives of our employees, customers and the success of the communities we serve. Whether you're just beginning your career or taking it to the next level, you'll find your fit here.FNBO is committed to belonging, inclusion, diversity and equity. We are committed to intentionally and proactively creating pathways to success for historically underrepresented populations, regardless of but not limited to their age, race, color, ethnicity, gender, gender identity, sexual orientation, disability, religion or military status. To accomplish this, we foster a culture of belonging and inclusion so that every employee is valued, and has opportunity and the ability to make an impact. FNBO strives to reflect the diversity of the communities we serve in the makeup of our workforce.See the full FNBO Equity, Diversity, & Inclusion Statement here (

Keywords: First National Bank of Omaha, Sioux City , Customer Care Senior Specialist - Omaha, NE / Kearney, NE / Yankton, SD, Other , Yankton, Iowa

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