Tech Support Representative (Mid-Shift)
Company: MassMarkets
Location: Sioux City
Posted on: June 12, 2021
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Job Description:
POSITION OVERVIEW Join our team and grow your career! We are now hiring a Tech
Support Representative to handle a blend of residential and
business customers with inbound phone interactions as well as email
and live chat. You will troubleshoot account issues while improving
customer satisfaction, upselling when opportunities are presented.
Be ready to learn on the job, communicate effectively, and be
highly reliable. _ POSITION RESPONSIBILITIES WHAT DOES A TECH SUPPORT REPRESENTATIVE DO? Handling inbound customer service calls will be your primary
responsibility while you learn the latest contact center technology
and customer experience methodology. Our clients are some of the
most recognized brands in the world, so you will specialize on
their products, technology, and business process. This role
requires you to interact with hundreds of customers each week to
resolve support issues, sometimes selling new products and
services, and ensure best-in-class customer experience. Our entry-level Tech Support Representative are responsible for
the following tasks: CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT? MCI provides all new employees with world-class training, so all
positive, driven, and confident applicants are encouraged to apply.
Ideal candidates for this position are highly motivated, energetic,
and dedicated. Qualifications COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? We believe that hard work should pay off, so we make sure that
our compensation and total rewards are competitive. Standard
starting compensation is commensurate with experience. Regular
reviews and raises are awarded based on tenure and performance, so
our employees make more each year. Employees earn paid time off as well as paid holidays and paid
training opportunities. Regular daily, weekly and monthly
incentives are part of the overall compensation our team members
enjoy and include monetary incentive and prizes such as computers,
tablets, phones, TV's, trips, tickets, and even cars. In addition
to our standard group benefits offering for full-time employees
following 90-days of employment, all employees are eligible to opt
for our MEC medical plan after only 30-days of employment. Benefits
options and plans vary slightly by location. JUST A FEW OF THE BENEFITS SCHEDULE NEED A SCHEDULE THAT WORKS WITH YOUR LIFE? We can offer a wide range of scheduling options for qualified
candidates. There are multiple shifts and weekly work variations
available to our team members. Please ask a Talent Acquisition
Specialist about the different types of creative scheduling options
that are available at your location. Whether you are a busy parent,
student, or just want control of your work-life balance, flexible,
customized scheduling is one of the perks of working at our
organization. PHYSICAL REQUIREMENTS This job operates in a professional office environment. While
performing the duties of this job, the employee will be largely
sedentary and will be required to sit/stand for long periods while
using a computer and telephone headset. The employee will be
regularly required to operate a computer and other office
equipment, including a phone, copier, and printer. The employee may
occasionally be required to move about the office to accomplish
tasks; reach in any direction; raise or lower objects, move objects
from place to place, hold onto objects, and move or exert force up
to forty (40) pounds. CONDITIONS OF EMPLOYMENT ABOUT THE APPLICATION PROCESS ... REGARDING COVID-19 As an employer supporting critical Federal, State, Provincial,
and Commercial clients, we have taken steps to ensure that we
remain operational while taking every precaution possible to
prevent the spread of COVID-19 and keep our employees safe. Measures include social distancing for those working on-site,
frequent deep cleaning and disinfecting of workstations and common
areas, daily contactless temperature checks for those essential
employees working on-site, travel policies limiting travel and
mandatory quarantine, reporting and quarantine processes and
policies for those exposed, and requesting masks to be worn when
on-site employees are not at their workstation. REGARDING MASKS To help protect our candidates and employees, we are REQUESTING
that all on-site candidates wear a mask to interviews and training.
In locations where state or local government has mandated the use
of masks, we will abide by the mandate, and REQUIRE masks be worn
when on-location. For more information on MCI's response to COVID-19 please visit
www.mci.world/covid-19. REASONABLE ACOMODATION Consistent with the Americans with Disabilities Act (ADA) it is
the policy of MCI and affiliates to provide reasonable
accommodation when requested by a qualified applicant or employee
with a disability unless such accommodation would cause undue
hardship. The policy regarding requests for reasonable
accommodation applies to all aspects of employment. If reasonable
accommodation is needed, please contact Kate Murph, Vice President
of Human Resources, kate.murph@mci.world. EQUAL OPPORTUNITY EMPLOYER At MCI and its subsidiaries, we embrace differences and believe
diversity is a benefit to our employees, our company, our
customers, and our community. All aspects of employment at MCI are
based solely on a person's merit and qualifications. MCI maintains
a work environment free from discrimination, one where employees
are treated with dignity and respect. All employees share in the
responsibility for fulfilling MCI's commitment to a diverse and
equal opportunity work environment. MCI does not discriminate against any employee or applicant on
the basis of age, ancestry, color, family or medical care leave,
gender identity or expression, genetic information, marital status,
medical condition, national origin, physical or mental disability,
political affiliation, protected veteran status, race, religion,
sex (including pregnancy), sexual orientation, or any other
characteristic protected by applicable laws, regulations, and
ordinances. MCI will consider for employment qualified applicants
with criminal histories in a manner consistent with local and
federal requirements. MCI will not tolerate discrimination or harassment based on any
of these characteristics. We adhere to these principles in all
aspects of employment, including recruitment, hiring, training,
compensation, promotion, benefits, social and recreational
programs, and discipline. In addition, it is the policy of MCI to
provide reasonable accommodation to qualified employees who have
protected disabilities to the extent required by applicable laws,
regulations, and ordinances where an employee works. ABOUT MASS MARKETS In 2019 Marlowe Companies Inc. (MCI) was named by Inc. Magazine
as Iowa's Fastest Growing Company in the State of Iowa and was
named the 452nd Fastest Growing Privately Company in the USA,
making the coveted top 500 for the first time. MCI's subsidiaries
had previously made Inc. Magazine's List of Fastest-Growing
Companies 15 times respectively. MCI is headquartered in Iowa City,
IA, and has nine customer contact management centers, IT services,
and business process outsourcing service delivery facilities in
Iowa, Georgia, Florida, Massachusetts, New Hampshire, Nova Scotia,
and South Dakota. Driving modernization through digitalization, MCI
ensures clients do more for less. MCI is the holding company for a
diverse lineup of tech-enabled business services operating
companies. MCI organically grows, acquires and operates companies
that have a synergistic products and services portfolios, including
but not limited to Automated Contact Center Solutions (ACCS),
customer contact management, IT Services (IT Schedule 70), and
Temporary and Administrative Professional Staffing (TAPS Schedule
736), Business Process Management (BPM), Business Process
Outsourcing (BPO), Claims Processing, Collections, Customer
Experience Provider (CXP), Customer Service, Digital Experience
Provider (DXP), Account Receivables Management (ARM), Application
Software Development, Managed Services, and Technology Services, to
mid-market, Federal & enterprise partners. MCI now employs 2,500+
talented individuals with 150+ diverse North American client
partners across the following MCI brands: GravisApps, Mass Markets,
MCI Federal Services (MFS), The Sydney Call Center, OnBrand24, and
Valor Intelligent Processing (VIP). MCI provides products and
services under the following NAICS Codes: 511210 Software
Publishers, 518210 Data Processing, Hosting, and Related Services,
519190 All Other Information Services, 524291 Claims Adjusting,
524292 Third Party Administration of Insurance and Pension Funds,
541511 Custom Computer Programming Services, 541512 Computer
Systems Design Services, 541519 Other Computer Related Services,
541519 Information Technology, and Value Added Resellers, 541611
Administrative Management and General Management Consulting
Services, 541613 Marketing Consulting Services, 541690 Other
Scientific and Technical Consulting Services, 541990 All Other
Professional, Scientific, and Technical Services, 561110 Office
Administrative Services, 561320 Temporary Help Services, 561330
Professional Employer Organizations, 561421 Telephone Answering
Services, 561422 Telemarketing Bureaus and Other Contact Centers,
561431 Private Mail Centers, 561440 Collection Agencies, 561499 All
Other Business Support Services, 561990 All Other Support Services,
611430 Professional and Management Development Training. ................ The purpose of the above job description is to provide potential
candidates with a general overview of the role. It's not an
all-inclusive list of the duties, responsibilities, skills, and
qualifications required for the job. You may be asked by your
supervisors or managers to perform other duties. You will be
evaluated in part based upon your performance of the tasks listed
in this job description. The employer has the right to revise this job description at any
time. This job description is not a contract for employment, and
either you or the employer may terminate employment at any time,
for any reason.
Keywords: MassMarkets, Sioux City , Tech Support Representative (Mid-Shift), Other , Sioux City, Iowa
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