Courtesy Clerk
Company: Hy-Vee
Location: Sioux City
Posted on: June 12, 2021
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Job Description:
Job Title: Courtesy Clerk FLSA: Non-Exempt Department: Grocery Revision Date: 01/2014 General Function: Provides prompt, efficient and friendly customer service.
Packages purchases and assists customers with delivery to their
mode of transportation. Reporting Relations: Accountable and Reports to: Store Director; Assistant Director;
Store Operations, Perishables, Health Wellness Home; Managers of
Store Operations, Perishables, Health Wellness Home; Assistant
Managers; 2nd Assistant Managers Direct Reports: None Primary Duties and Responsibilities: Provides prompt, efficient and friendly customer service by
exhibiting caring, concern and patience in all customer
interactions and treating customers as the most important people in
the store. Smiles and greets customers in a friendly manner, whether the
encounter takes place in the employee's designated department or
elsewhere in the store. Makes an effort to learn customers' names and to address them by
name whenever possible. Answers the telephone promptly and provides friendly, helpful
service to customers who call. Works with co-workers as a team to ensure customer satisfaction
and a pleasant work environment. Packages purchases. Cleans but not limited to registers, restrooms, break room;
backroom, sweeps and mops the floor, and tends to supply needs. Assists customer in transporting purchases to their mode of
transportation. Helps train new courtesy clerks. Checks prices on products. Pulls product forward on shelf. Brings carts in from parking lot and cart corral. Cleans can redemption area and empties the recycle bins, where
applicable. Stocks, faces, rotates merchandise, cleans shelves, understands
shelf tags, and knows location of merchandise in the store and also
in the back room. Maintains supplies on front-end; i.e. paper/plastic sacks,
receipt paper, etc. Maintains strict adherence to department and company guidelines
related to personal hygiene and dress. Adheres to company policies and individual store guidelines. Secondary Duties and Responsibilities: Assists in all departments as requested (within the wage and
hour guidelines). Delivers product to customers (within the wage and hour
guidelines). Shovels, salts, and sands walkways. Assists in other areas of store as needed. Education and Experience: No education or experience requirements. Physical Requirements: Must be physically able to exert up to 50 pounds of force
occasionally; exert up to 20 pounds of force frequently; and exert
up to 10 pounds of force constantly to move objects. Visual requirements include vision from less than 20 inches to
more than 20 feet with or without correction, depth perception,
color vision, and field of vision. Must be able to perform the following physical activities:
Climbing, balancing, stooping, kneeling, reaching, standing,
walking, pulling, lifting, grasping, feeling, talking, hearing, and
repetitive motions. Knowledge, Skills, Abilities and Worker Characteristics: Must have the ability to carry out detailed but uninvolved
written or verbal instructions; deal with a few concrete
variables. Ability to do simple addition and subtraction; copying figures,
counting and recording. Must be able to understand and follow verbal or demonstrated
instructions; writes identifying information request supplies
orally or in writing, increased contact with people. Working Conditions: This position is exposed to noise, temperature extremes,
dampness, dirt, and chemicals/solvents. Equipment Used to Perform Job: Tomra (bottle machines), window washing equipment, vacuum
cleaner, power washer, brooms, delivery vehicle, phone, fax,
copier, two wheeler, pallet jack, box cutter (within wage and hour
guidelines). Contacts: Has daily contact with the general public and occasional contact
with suppliers/vendors.
Keywords: Hy-Vee, Sioux City , Courtesy Clerk, Other , Sioux City, Iowa
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