Bilingual Customer Service Representative
Company: Kalins Indoor Comfort
Location: Sioux City
Posted on: August 30, 2020
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Job Description:
Kalins Indoor Comfort has an opening for a CSR. If you have a
great attitude and love talking to people this could be the perfect
job for you.This Customer Service Representative position is the
Voice of Our Company. It requires a genuine and friendly phone
voice and personality. Someone who's easy to talk to and likes
helping people. It also requires multi-tasking and strong computer
skills. You have to be 100% fluent in both English and Spanish for
this position!You will be taking incoming calls, booking
appointments, and following up to ensure customer satisfaction.
Training is included in the position.Work Schedule: The work week
will consist of four days 8am - 5pm and one day 10am - 7pm Monday
through Friday, plus every five weeks a working Saturday from 8 am
to 12 is requiredPay: Starting at $15 per hour plus
incentives!Benefits: Medical, Paid Vacation, Paid Holidays, 401K
with Company MatchRequired Qualifications:* Ability to function in
a fast paced working environment with frequent interruptions*
Knowledge of industry is recommended but not required* Computer
skills* Excellent Phone Skills* Bilingual - 100% fluent in both
English and Spanish (read, speak, write)Daily Duties:* Take
incoming customer calls.* Schedule and coordinate all service calls
as calls are received.* Respond to all messages left overnight.*
Follow up on all pending and recommended work with customer
utilizing the pending work log.* Help Comfort Advisor with
marketing issues as directed.* Support Comfort Advisor with Sales
processes as directed.* Update customer files as information is
received from installation. (Extended warranties, equipment info,
new customers, Birthday tickler file, etc.)* Maintain customer
history files in database* Update service database from service
ticket* Contact current customers to update them on new products
and services they may be interested in* Happy calls / customer
surveys.* Other duties as assigned
Keywords: Kalins Indoor Comfort, Sioux City , Bilingual Customer Service Representative, Other , Sioux City, Iowa
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