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Bilingual Customer Service Representative

Company: Kalins Indoor Comfort
Location: Sioux City
Posted on: August 30, 2020

Job Description:

Kalins Indoor Comfort has an opening for a CSR. If you have a great attitude and love talking to people this could be the perfect job for you.This Customer Service Representative position is the Voice of Our Company. It requires a genuine and friendly phone voice and personality. Someone who's easy to talk to and likes helping people. It also requires multi-tasking and strong computer skills. You have to be 100% fluent in both English and Spanish for this position!You will be taking incoming calls, booking appointments, and following up to ensure customer satisfaction. Training is included in the position.Work Schedule: The work week will consist of four days 8am - 5pm and one day 10am - 7pm Monday through Friday, plus every five weeks a working Saturday from 8 am to 12 is requiredPay: Starting at $15 per hour plus incentives!Benefits: Medical, Paid Vacation, Paid Holidays, 401K with Company MatchRequired Qualifications:* Ability to function in a fast paced working environment with frequent interruptions* Knowledge of industry is recommended but not required* Computer skills* Excellent Phone Skills* Bilingual - 100% fluent in both English and Spanish (read, speak, write)Daily Duties:* Take incoming customer calls.* Schedule and coordinate all service calls as calls are received.* Respond to all messages left overnight.* Follow up on all pending and recommended work with customer utilizing the pending work log.* Help Comfort Advisor with marketing issues as directed.* Support Comfort Advisor with Sales processes as directed.* Update customer files as information is received from installation. (Extended warranties, equipment info, new customers, Birthday tickler file, etc.)* Maintain customer history files in database* Update service database from service ticket* Contact current customers to update them on new products and services they may be interested in* Happy calls / customer surveys.* Other duties as assigned

Keywords: Kalins Indoor Comfort, Sioux City , Bilingual Customer Service Representative, Other , Sioux City, Iowa

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