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ON-SITE | CALL CENTER REPRESENTATIVE |SIOUX CITY, IA

Company: MCI
Location: Sioux City
Posted on: March 26, 2020

Job Description:

POSITION OVERVIEW Perfect your skills or start a career with our rapidly expanding team. As a On-Site Call Center Representative you will  handle blended inbound and outbound phone interactions on behalf of multiple clients. You will provide customer service, educate, and upsell customers on products and services. Candidates should be highly reliable, having great communication skills, and be willing to constantly learn on the job. This position offers flexible full and part-time options. We offer bonus potential, comprehensive medical, dental and vision benefits, paid vacation and holidays, and contests incentives. Contact Center Representatives are also eligible for an employee stock contract after one year. This position is located on-site in our Sioux City, IA office. SCHEDULE NEED A SCHEDULE THAT WORKS WITH YOUR LIFE? MCI is able to offer a wide range of full-time and part-time scheduling options for qualified candidates.  There are multiple shifts and weekly work hour variations available to our team members.  Please ask a Talent Acquisition Specialist about the different types of creative scheduling options that are available at your location.  Whether you are a busy parent, student, or just want control of your work life balance, flexible, customized scheduling is one of the perks of working at MCI Apply sooner rather than later, the best shifts go quick. SHIFT TYPES AVAILABLE Full-Time Day Shift  Part-Time Day Shift  Mid-Shift (Afternoon-Evening)Full-Time Early Bird Shift (Very Early Morning)  Part-Time Evening Shift  Weekend Warrior Shift (Sat./Sun.)4X10 Shift (10 Hours a Day for 4 Days)  Full-Time Every Other Day  Part-Time Every Other DayFull-Time 3 Weeks On, 1 Week Off  Part-Time, 2 Days On, 2 Days Off  And More... POSITION RESPONSIBILITIES WHAT DOES A CALL CENTER REPRESENTATIVE DO? This position improves customer satisfaction and supports the sales process. Handle outbound sales inquiries and take incoming customer service calls using state-of-the-art contact center technology. As you become a highly trained expert on products, technology, and business process, you will work on behalf of some of the most recognized brands in the world.  This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure best in class customer experience.  In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day. Our entry-level Contact Center Representatives are responsible for the following tasks: Listen to customers, understand their needs, and resolve customer issues Utilize systems and technology to complete account management tasks Recognize sales opportunity and apply sales skills to upgrade Explain and position the products and processes with customers Appropriately escalate customer dissatisfaction with managerial team Ensure first call resolution through problems solving and effective call handling CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT? MCI provides all new employees with a paid world class training so all positive, driven and confident applicants will be considered for the role. Ideal candidates for this position are highly motivated, energetic and dedicated. Having fun and interacting with all different levels of the team is part of the job and hard work pays off with recognition, bonus and contest incentives. You will learn to be a confident, fully engaged, team player, and will need to be dedicated to bringing a positive & enthusiastic outlook to work each day. Other Contact Center Representative Qualifications Include: Highly reliable, willing to learn and aquire new skills Enjoy talking to people, helping them resolve their frustrations Motivated by lucrative bonus plans and daily contests Exhibit professional communication and customer service skills High school diploma or equivalent; College Students, Interns, and recent College Graduates are welcome Ability to learn customer service software applications Must be proficient with basic PC skills Ability to multi-task in a fast paced environment Minimum 18 years of age Previous experience in retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, collections, customer service, food service, or office/administrative roles is preferred, but not required since we train all new employees for the job. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI we believe that hard work should pay off, so we make sure that our compensation and total rewards are exceptional.  Our people are not just employees; they are our most important resource!  Standard starting compensation includes a base hourly wage commensurate with experience, an hourly attendance bonus, and a weekly performance bonus. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year. Employees earn generous paid time off as well as paid holiday’s and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include cash uploads to company issued Visa card, prizes such as computers, tablets, phones, TV’s, trips, tickets, and even cars. All employees are eligible for MEC medical plans after 30 days and group medical, dental and vision benefits after 90 days.  Optional Roth IRA retirement accounts, Term Life Insurance and Whole Life Insurance plans are available to all employees each open enrollment period. Total Rewards Breakdown Competitive Starting Compensation  Weekly Bonus Opportunity  Daily Contest PayoutsWeekly Pay Cycles  Paid Time-Off  Full-Benefits (Medical, Dental, Vision)Multiple Job Types to Choose From  Growing Company with Fortune 50 Clients  Paid New Hire and Continuous Improvement TrainingDaily, Week, and Quarterly Recognition  Company Debit Card (With Daily Cash Uploads)  Paid HolidaysRetirement IRA Options  Guaranteed Issue Term Life Insurance  Whole Life Insurance Investment OptionsRegular Raises and Career Progression  Flexible Scheduling Options  Employee Development and Advancement ProgramsEmployee Discount Program  Fun, Engaging Work Environment  Cash and Prize IncentivesModern Work Environment  Casual Dress Code  Relocation Potential ABOUT US MCI is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. ABOUT MCI MCI is the Parent Company for the following businesses: Gravis Apps, Mass Markets, and OnBrand24. MCI acquires and operates companies that provide tech-enabled BPO CX services, software applications, and technology to mid-market & enterprise customers. MCI is a multi-faceted tech-enabled business services supplier with a synergetic product and services portfolio and an expert leadership team. Our focus is on the development and delivery of dynamic technology, human capital, and professional services.

Keywords: MCI, Sioux City , ON-SITE | CALL CENTER REPRESENTATIVE |SIOUX CITY, IA, Other , Sioux City, Iowa

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