Dispatcher

Company: Robert Half
Location: Dixon
Posted on: February 18, 2026

Job Description:

Job Description Job Description Job Summary The Dispatcher plays a critical role in coordinating efficient and safe transportation operations. This position serves as the central communication hub between drivers, customers, and internal teams, ensuring on-time deliveries/pickups, quick resolution of issues, and optimal routing. The ideal candidate thrives in a fast-paced environment, excels at multitasking, and maintains calm, professional communication under pressure. Key Responsibilities Receive, prioritize, and assign service requests, delivery orders, or transportation jobs to drivers in real-time Monitor driver locations, vehicle status, and route progress using GPS and fleet-management software Communicate clearly and frequently with drivers via phone, radio, and messaging apps regarding route changes, traffic conditions, delays, or customer requirements Proactively resolve issues such as vehicle breakdowns, traffic delays, customer complaints, or schedule conflicts Optimize routes and loads to improve efficiency, reduce costs, and meet delivery windows Maintain accurate records of driver logs, delivery statuses, proof of delivery, and incident reports Coordinate with customers to confirm appointments, provide ETA updates, and handle special instructions Ensure compliance with DOT regulations, hours-of-service rules, safety protocols, and company policies Assist with emergency response and after-hours/on-call coverage as needed Prepare daily, weekly, and monthly reports on performance metrics (on-time percentage, miles driven, etc.) Qualifications & Requirements High school diploma or equivalent required; associate’s or bachelor’s degree preferred Minimum 2–3 years of experience in dispatching, logistics coordination, customer service, or transportation operations (experience in trucking, courier, rideshare, or emergency services is a plus) Strong geographic knowledge of the operating area and familiarity with mapping/routing software (e.g., Samsara, Motive, Route4Me, Google Maps) Proficient with transportation management systems (TMS), GPS tracking platforms, and Microsoft Office/Google Workspace Excellent verbal and written communication skills; ability to remain calm and professional in high-stress situations Superior multitasking and problem-solving abilities Flexible schedule with ability to work evenings, weekends, holidays, and on-call shifts as required Clean background check and drug screen required Bilingual skills (English/Spanish or other relevant languages) a strong plus

Keywords: Robert Half, Sioux City , Dispatcher, Logistics, Transportation & Drivers , Dixon, Iowa