Sr Analyst

Company: Robert Half
Location: Aurora
Posted on: February 18, 2026

Job Description:

Job Description Job Description We are looking for an experienced Sr Analyst to join our team in Aurora, Illinois, on a Contract to permanent employment basis. In this role, you will act as a vital link between technology, operations, and strategic business initiatives within the manufacturing industry. You will be instrumental in enhancing analytics, improving workflows, and driving impactful decision-making processes. Responsibilities: • Serve as the primary business owner for telephony and quality assurance systems, ensuring seamless integration across platforms. • Develop and maintain performance dashboards, reporting tools, and analytics to provide actionable insights. • Analyze and interpret data to uncover trends, identify gaps, and recommend solutions for operational improvements. • Strengthen the integration between telephony systems and Salesforce Service Cloud, enhancing communication workflows. • Collaborate with IT teams, vendors, and business leaders to align technology solutions with organizational goals. • Translate business requirements into technical specifications and oversee testing, validation, and deployment processes. • Lead efforts to identify and resolve system issues, workflow inefficiencies, and data inconsistencies. • Design and implement process improvements enabled by system functionalities. • Maintain forecasting and workforce planning models to optimize resource allocation across channels. • Support change management initiatives, including documentation, training, and stakeholder communication.• Minimum of 5 years of experience in business analysis, call center operations, or related fields. • Strong expertise in telephony platforms such as Cisco WebEx, Genesys, or similar systems. • Proficiency in workforce planning, forecasting, and analytics with at least 3 years of experience. • Hands-on experience with Salesforce Service Cloud or comparable CRM systems. • Ability to interpret complex data and present insights effectively to leadership teams. • Familiarity with Agile Scrum methodologies and gap analysis techniques. • Demonstrated ability to manage documentation and develop test cases. • Excellent communication skills and the ability to collaborate across technical and operational teams.

Keywords: Robert Half, Sioux City , Sr Analyst, IT / Software / Systems , Aurora, Iowa