IT Specialist
Company: Bel Brands USA
Location: Brookings
Posted on: February 18, 2026
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Job Description:
Job Description Job Description Job Summary: The IT Support role
ensures the stability and integrity of in-house data, industrial,
and network services. This individual installs, monitors,
maintains, and optimizes workstation and network hardware, servers,
software, and communications for the Bel Brands USA facility
located in Brookings, SD. The role provides technical assistance,
training, and timely support to end-users. Strong communication,
customer service, and problem-solving skills are essential. IT
Support / Manage Systems and Networks · Support and maintain
Infrastructure Technologies in the Brookings plant according to BEL
group standards. · Install, Configure, and Support network
technologies such as Cisco switches and Meraki access points. ·
Install and configure PC hardware and software across various
devices (desktops, laptops, tablets, printers, etc.). ·
Troubleshoot and resolve technical issues related to computer
systems, hardware, network, and software. · Respond to inquiries
via phone, email, messaging, and in-person; provide clear, friendly
communication and follow-up. · Provide training to coworkers on new
products and services, including troubleshooting techniques and
best practices. · Onboard new hires: provision computers &
peripherals; maintain accurate asset inventory. Monitoring ·
Monitor systems and network performance; use monitoring tools to
identify and resolve issues proactively. · Oversee new and existing
equipment, hardware, and software upgrades; validate changes in
coordination with plant operations. Project Management · Plan and
execute projects to deliver results on time and with high quality.
· Participate in evaluation and implementation of vendor-supplied
software and hardware. · Assist in deploying or upgrading switches,
access points, servers, and related hardware. Documentation ·
Maintain up-to-date diagrams of network and server topology for the
Brookings site. · Create and maintain IT operational documents:
instructions, guidelines, reference sheets, etc. Communication &
Collaboration · Interface with vendors for contract support and
warranty repairs. · Collaborate with IS Project Managers, plant
engineering, and global IT teams; escalate issues appropriately. ·
Interact with Bel Group global IT Teams. Escalate and redirect
issues beyond purview or expertise to next level. Operational
Excellence & Compliance · Follow Good Manufacturing Practices,
safety rules, food safety procedures, environmental and sanitation
protocols as applicable to plant operations. Position Requirements:
EXPERIENCE 3 years’ experience in IT support, service desk, desktop
support, or IT operations. Degree in Information Technology or
equivalent experience appreciated. Experience with Active
Directory, O365 and Azure environments, including Teams, Outlook,
Office Apps, and Endpoint Manager (Intune) a plus. SKILLS · Strong
interpersonal and communication skills; ability to explain
technical topics to non-technical audiences. · Customer-service
mindset; patient, responsive, and reliable follow-through. ·
Windows, Microsoft 365/Office Apps, Active Directory basics. ·
Network fundamentals and troubleshooting (DHCP, DNS, TCP/IP);
exposure to Cisco/Meraki. · Printer support, mobile device support
(iOS/Android), and basic telephony administration. · Foundational
virtualization concepts (VMware) · Time management, prioritization
of multiple tasks, robust documentation habits. PHYSICAL & TRAVEL
REQUIREMENTS Work in normal office conditions and on the
manufacturing floor/warehouses as needed. Stand and walk for
extended periods; lift/move computer equipment up to 50 pounds.
Occasional travel to other sites or vendors may be required.
Keywords: Bel Brands USA, Sioux City , IT Specialist, IT / Software / Systems , Brookings, Iowa
