Help Desk Support Specialist Level I
Company: Advanced Tech Inc.
Location: Sioux Falls
Posted on: February 17, 2026
|
|
|
Job Description:
Job Description Job Description Join Advanced Tech Inc. in Sioux
Falls, SD! Are you passionate about technology and providing
top-notch customer support? Look no further! Advanced Tech Inc. is
seeking a skilled individual to join our dynamic team in Sioux
Falls, SD. As a member of our team, you will play a crucial role in
ensuring our clients receive the best Help Desk assistance
possible. About Us: Advanced Tech Inc. is a leading technology
solutions provider of 24 years based in Sioux Falls, SD. We
specialize in providing businesses with top-of-the-line IT
services, support, and solutions to help them succeed in today's
rapidly evolving digital landscape. With a team of dedicated
professionals, we are committed to delivering unparalleled support
and guidance to our clients, ensuring they have the tools and
resources needed to thrive. At Advanced Tech Inc., we believe that
technology should empower businesses to reach their full potential,
and we are dedicated to making that belief a reality for all our
clients. Check out our website at www.advancedtechinc.com An ideal
candidate will be able to manage client networks, troubleshoot and
resolve issues, and complete projects, remotely, over the phone, or
in our office. Job Duties: IT Support will perform computer related
Installations and Technical Support, along with some sales and
customer service mostly over the phone and remote. IT Support: To
install, and maintain all hardware such as routers, switches,
wireless, servers, workstations, laptops, printers, phones, network
devices. Analyze and resolve network hardware, software, and
performance problems in a timely and accurate fashion. Work with
Active Directory, file shares, mapped drives, print, Office 365 and
backups, and their associated operating systems and software.
Create/maintain documentation for configurations, processes, of
customers IT systems Respond to and investigate customer/end user
inquiries, concerns, and issues via phone, ticketing, and email in
a timely and courteous manner. Assist customers/end-users with
questions on product installation, usage, and implementation. Work
with customers to find the best support, software, and hardware
solutions. Must be trustworthy, responsible, dependable, and very
organized. This position requires analytical thinking, problem
solving research skills, Organizational, communicational, and
customer service skills are a must. Individuals must have a desire
and willingness to learn and maintain knowledge. Need a neat
appearance and good multi-tasking skills. Job Type: Full-time Pay:
$18 - $20 an hour Benefits: Health Insurance Dental Insurance
Vision Insurance Paid Time Off Holiday Pay Sales Bonuses
Qualifications High school diploma or equivalent preferred.
Associates degree in technology preferred or CompTIA A/ Network.
Excellent communication and customer service skills Strong
problem-solving abilities Knowledge of Windows and Mac operating
systems Ability to work independently and as part of a team For
questions about this career please contact Jason at 6054442299
www.advancedtechinc.com hc221693
Keywords: Advanced Tech Inc., Sioux City , Help Desk Support Specialist Level I, IT / Software / Systems , Sioux Falls, Iowa
