Business Analyst
Company: Sunbird Software Inc.
Location: Sioux Falls
Posted on: February 16, 2026
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Job Description:
Job Description Job Description The DCIM (Data Center
Infrastructure Management) Business Analyst plays a crucial role in
coordinating, organizing, and reporting Sunbird Software's Client
Services key performance indicators (KPIs). In addition, this role
will maintain the production demo system, onsite data center
audits, and assist with operational efficiency. Key
Responsibilities Ensure accuracy and consistency of KPIs are
delivered to management weekly across all Client Services
departments and teams. Develop KPI reporting using HubSpot, Jira,
Freshdesk, Smartsheet. Measure, interpret, and report KPIs on a
weekly basis. Update and maintain Sunbird's demo system and
emerging market trends. Ensure completed services SKUs are reported
to finance for revenue recognition and monthly reconciliation.
Support data center audits, including data collection and
validation. Collaborate with cross-functional teams to improve
business processes. Assist with process improvements across Support
& Services. Participate in customer-facing or internal meetings as
needed. Required Skills & Experience Experience with HubSpot, Jira,
Freshdesk, Microsoft Suite. Familiarity with Sunbird Software
specifically dcTrack and PowerIQ. Knowledge of data centers and
related operational workflows. Strong communication and
organizational skills. Ability to analyze KPIs and communicate
their meaning clearly. Demonstrated basic technical knowledge of or
ability to quickly learn: Data center IT components and
interconnections (servers, Blades/Blade Chassis, network switches,
Rack PDUs, etc.) Data center networks and protocols (TCP/IP, VLANs,
SNMP, Modbus) Structured cabling components and concepts (patch
panels, fiber, copper) Data center facilities components (UPS,
PDUs, single and 3 Phase Power) Editing and working with AutoCAD
and Visio drawings Data center surveys and audits Accountability
and the ability to adapt/multi-task/manage changing priorities.
Education Requirements High School Diploma required. 1-2 years of
data center experience. Work Environment & Expectations Hybrid role
with minimum 3 days in the Sioux Falls SD office. Travel up to 50%
for data center audits and related work globally. Collaboration
with all Client Services team members. Why Sunbird? We are all
about delighting our clients and live/breathe the end client/user
experience We believe in collaboration, teamwork, creativity and
taking initiative Interested? Read on for additional details about
this opportunity to join our amazing team! - What is DCIM Software:
www.sunbirddcim.com/what -dcim - What are customers saying about
Sunbird: www.sunbirddcim.com/reviews - Why work at Sunbird:
www.sunbirddcim.com/careers Powered by JazzHR Tj33HjkFAo
Keywords: Sunbird Software Inc., Sioux City , Business Analyst, IT / Software / Systems , Sioux Falls, Iowa
