Application Support Engineer

Company: Expansion Capital Group, LLC
Location: Sioux Falls
Posted on: February 16, 2026

Job Description:

Job Description Job Description Description: Job Title Application Support Engineer Location Onsite – Sioux Falls, SD Schedule Full-time, Monday–Friday, 9:00 a.m. – 5:00 p.m. Occasional evening or weekend work may be required for issue resolution, deployments, or system updates. About the Company Expansion Capital Group supports business-critical applications used across customer-facing and internal teams. The environment values reliability, continuous improvement, and collaboration between IT, development, and business users. The Role The Application Support Engineer ensures enterprise applications run reliably and meet the needs of end users. This role focuses on troubleshooting, system support, automation, and continuous improvement across CRM, call center, and related platforms. You’ll partner closely with developers, vendors, and business teams to resolve issues and improve application performance. What You’ll Do •Provide day-to-day technical support for enterprise applications, including CRM and call center systems •Troubleshoot application issues and work with development teams to implement fixes and enhancements •Support applications hosted in cloud environments and help ensure availability and performance •Automate workflows, integrations, and repetitive tasks using scripting or automation tools •Monitor applications, identify recurring issues, and recommend process or system improvements •Coordinate with vendors and internal teams to escalate and resolve complex technical problems •Document procedures, fixes, and configurations to support knowledge sharing and consistency •Assist with application updates, patches, testing, and system upgrades Requirements: What We’re Looking For Required Qualifications •Experience in an application support, systems support, or similar technical role •Hands-on experience supporting business-critical applications •Working knowledge of cloud environments, databases, and application troubleshooting •Experience with one or more programming or scripting languages used for support or automation •Strong analytical and problem-solving skills •Ability to communicate technical issues clearly to non-technical users •Experience working with ticketing systems and documenting solutions Preferred Qualifications •Bachelor’s degree in Computer Science, Information Technology, or a related field •Experience supporting CRM platforms or call center systems •Experience with automation or integration tools •Familiarity with IT service management or incident response practices •Experience working in regulated industries such as financial services or healthcare Why This Role This role offers a mix of hands-on technical problem-solving and process improvement. You’ll support systems that directly impact users and customers, work closely with developers and business teams, and have opportunities to improve how applications are supported and automated over time. How to Apply Apply with your resume. Qualified candidates will be contacted regarding next steps. Equal Opportunity Employer Expansion Capital Group is an equal opportunity employer and considers applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status.

Keywords: Expansion Capital Group, LLC, Sioux City , Application Support Engineer, IT / Software / Systems , Sioux Falls, Iowa