Lead Customer Service Advisor
Company: Team Car Care dba Jiffy Lube
Location: Sioux City
Posted on: August 7, 2022
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Job Description:
Overview:
Start Your New Career Today & enjoy job stability with Team Car
Care as an Essential Business! Safety is our priority! COVID-19
protocols are in place!Team Car Care owns and operates more than
550 auto service centers in North America. We offer a fun, fast
paced work environment, with a comprehensive benefit package which
includes medical plans, 401(k), certification/tuition reimbursement
and paid vacations. At Team Car Care we invest in you and your
future by providing excellent training for our technician, and
management positions. We offer fast track career advancement
opportunities for hard working, team players who can deliver
results. If you are looking for more than a job, apply today and
begin your career with Team Car Care!
Responsibilities:
DescriptionLead Customer Service Advisors are responsible for
creating a WOW guest experience by delivering outstanding service.
From the time the vehicle drives on the property, to when the keys
are safely handed back, this position is responsible for ensuring
tailored service recommendations, quality product installation and
communication of any special circumstances that impact the overall
satisfaction. This leadership role is also a critical link to our
Guest First strategy, building sales and gross profit within the
store location by using proven methods that exceed the guests and
Jiffy Lube business needs and that realize Team Car Care vision and
strategy for guest care. The CSA has the authority to coach,
challenge and provide direction where guest satisfaction is
concerned.Position Criteria Provides and ensures excellent,
professional Guest First care for all automotive services available
Provides and ensures a positive consultative approach during the
check-in process Ensures we accurately capture the guests product
needs and provides updates throughout the entire process to create
a WOW experience Responsible for ensuring all in the CSA role
understand the range of products and services available and offers
the guest options tailored specifically to meet their preventative
automotive needs Must be a team player that encourages
collaboration; shares wins and feedback, creates a feeling of
belonging to the guest as well as teammates. Responsible for
ensuring CSA roles maintain or exceed sales mix target while
simultaneously achieving high guest satisfaction by building
relationships and trust Provides sales and guest service leadership
during store meetings and team huddles Gives impartial advice to
ensure guests are aware of manufacturer-recommended service needs
are met Will have responsible for opening/closing the store Always
deliver quality service Carry out other duties and projects
necessary for the position
Qualifications:
Previous Experience is not Required. You must have the ability to
read and interpret documents such as safety rules, operating and
maintenance instructions, and procedure manuals. Be able to speak
effectively with our guests and other Teammates. Must be able to
stand on your feet on hard surfaces like concrete or metal Expect
to work in an environment in which you frequently experience hot
and cold temperatures, loud noises, and exhaust fumes Must be able
to lift and move work-related items up to 50 pounds Perform all
other duties as assigned or needed. Must be at least 18 years of
age Candidates must be legally authorized to work in the U.S.
without company sponsorship now or in the futureTeam Car Care is an
Equal Employment Opportunity and Affirmative Action Employer. All
qualified applicants will receive consideration for employment
without regards to that individual's race, color, religion or
creed, national origin or ancestry, sex (including pregnancy),
sexual orientation, gender, gender identity, age, physical or
mental disability, veteran status, genetic information, ethnicity,
citizenship, or any other characteristic protected by law.
Keywords: Team Car Care dba Jiffy Lube, Sioux City , Lead Customer Service Advisor, Hospitality & Tourism , Sioux City, Iowa
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