FT-Merchandising Service Associate-Day
Company: Lowe's
Location: Sioux City
Posted on: June 25, 2022
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Job Description:
Customer Service Provides SMART customer service at all times
through the daily execution of Lowe's customer service policies,
procedures and programs Builds relationships with vendors by
providing direction and checking to ensure merchandise resets are
completed according to Lowes specifications Collaborates with the
Merchandising Service team and Manager by communicating project
priorities, schedule, and project needs (e.g., materials, supplies,
time) Analyzes metrics and provides feedback on project execution
and in-store service to store, market, and corporate leaders.
Although majority of time of time will be spent in activities that
do not involve the direct interaction with customers, the
individual in this role is expected to engage with customers when
the opportunity arises. This includes: Understands customers needs
and assists in locating, demonstrating, selecting, carrying, and/or
loading merchandise Seeks out customers to understand his/her needs
and assists in locating, demonstrating, selecting, carrying, and/or
loading merchandise Listens to and responds knowledgeably and
promptly to customer and employee questions by taking them to areas
of the store and walking them through projects when necessary
Demonstrates sincere appreciation to customers Communicates
information to customers regarding all stock, special order
merchandise, feature benefits, application, and warranty
information related to Lowes programs In-Stock Moves or replaces
beams and grids, rotates stock, builds products, and displays
products and support materials using power equipment (e.g., lifts,
order pickers) per reset and/or project instructions and processes
Identifies damaged products, removes them from the shelves,
delivers them to Return to Manufacturer (RTM) area, and signs off
on the products as defective Verifies buyback items and ensures
they are pulled, prepped, and ready for shipping Identifies damaged
or missing signage, displays, and collateral and orders
replacements in accordance with merchandising standards and
planogram details Updates/validates wayfinding and product location
signage as well as digital maintenance of this information
throughout the store Confirms that product pricing information is
visible and clear and resolves/replaces any missing pricing labels
Ensures cross merchandise, side stack products, j-hooks and gravity
feed bins are placed appropriately, helping to drive add-on sales
Works with store leadership to stage clearance and damaged
merchandise for quick sale Sorts products in bins, drawers and
boxes to ensure that they are in the proper location Clean and Safe
Stores Reviews, completes, and enters completion details (when,
what, amount of time spent, taking and uploading photographs to
confirm servicing completion, etc.) for all assigned merchandise
reset, service, and maintenance tasks Ensures all reset displays
are safe and in working order and repaired/replaced as needed
Repairs/seals damaged packaging and boxes including peg-hook items
Removes all trash, moves cardboard boxes to the bailer, and moves
plastic wrap and other debris to the compactor Replaces light bulbs
and alerts Facility Services Associate (FSA) when additional
maintenance issues are noted (lights out, painting, etc.) Detects
common signs of shoplifting, theft, and other security risks, and
promptly communicates them to management and/or Asset Protection
Ensures compliance with housekeeping standards and programs (e.g.,
Zone Recovery) to maintain cleanliness and organization of store
and working areas Maintains a safe and secure work environment,
which may include conducting daily safety reviews, noting hazards,
keeping aisles clear, and securing doors and gates Adheres to all
safety requirements relevant to ones regular job duties: top stock
safety, reinstalling safety cables, use of aisle blockers, a tether
line on power equipment, spotters, and safety devices Operates
store equipment as needed depending on one specific role and
department (e.g., Zebra phone, telephone, paging system, copiers,
fax machines, computers, CCTV surveillance system, key cutter,
panel saw, paint mixer, flooring cutters, compacter baler) In
addition to the above responsibilities, this individual is held
accountable for other duties as assigned. Maintain point-of-sale
signage including bin plus beam label stock ensuring all bin
locators are placed and price changes are activated Audit and
update pricing labels inside and outside the store to ensure
accuracy Follow state-specific guidelines on price changes (Pricing
Policy SF-06) EEO Statement Lowes is an equal opportunity employer
and administers all personnel practices without regard to race,
color, religious creed, sex, gender, age, ancestry, national
origin, mental or physical disability or medical condition, sexual
orientation, gender identity or expression, marital status,
military or veteran status, genetic information, or any other
category protected under federal, state, or local law.
Keywords: Lowe's, Sioux City , FT-Merchandising Service Associate-Day, Hospitality & Tourism , Sioux City, Iowa
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