Restaurant General Manager
Company: IHOP
Location: Sioux City
Posted on: June 24, 2022
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Job Description:
The IHOP Restaurant General Manager reports directly to their
Area Director. The manager directly supervises IHOP restaurant's
employees. His or her primary responsibilities include managing
operations in the front and back of the house with a high
concentration on profitability and sales growth, while constantly
maintaining IHOP's standards of quality and service.The following
list details some of the specific responsibilities and expectations
of an IHOP Restaurant General Manager: Manage all areas to achieve
positive and consistent sales growth while meeting or exceeding
company goals in all profit and loss categories.Manage entire
operation of restaurant during scheduled shifts, which include
daily decision making, consistent staff support, positive and
consistent guest interaction, proper scheduling and planning while
upholding standards, consistent excellent product quality and
maintaining high levels of cleanliness and sanitation. Provide
employees with consistent and appropriate feedback to facilitate
their development and enhance the overall operation. Ensure that
all employees adhere to the company's uniform standards. Perform
line checks in the galley throughout the shift to ensure proper
specifications on weights, temperatures, cleanliness and
organization. Ensure that the unit is properly staffed for all time
periods. Staffing must be maintained at a level to guarantee
overall guest satisfaction for the goal of increasing sales
Interview, hire, and train the highest quality hourly candidates.
Conduct orientations to ensure a positive first step for all new
hourly employees, follow up with IHOP's training program. Prepare
reports at end of shift, which may include Daily Sales Reports,
Daily Cash Interims, Daily Labor controls, and other such processes
that ensure the control of all company assets. Prepare food
production checklists and ensure the proper implementation of all
company recipes as required. Order food, small wares, uniforms and
any other necessary products to unit par levels to maintain the
highest levels of operational standards. Identify operational
opportunities; create and implement plans to address opportunities.
Approve and sign all food or beverage discounts of any kind. Ensure
a safe working and guest environment to reduce the risk of injury
and accidents. Promptly notify the Area Supervisor in the event of
a guest or employee accident or injury. Ensure that proper company
security procedures are in place to protect employees, guests and
company assets, including security of storeroom, freezer and
office. Keep immediate supervisor promptly and fully informed of
all unit issues. Take prompt corrective action where necessary or
suggest alternative courses of action. Complete job
responsibilities and performance objectives in a timely and
effective manner and in accordance with company policies and
procedures. Always project a favorable image of IHOP to promote its
goals and objectives and foster and enhance public recognition and
acceptance of all of its areas of endeavor. Perform all duties and
responsibilities as required or requested. Typically work indoors,
but may occasionally work outdoors. Be willing to work nights,
weekends, and holidays when restaurants are busiest. Be willing to
work unpredictable hours to fill in for absent workers. Be aware of
changing events in the local area to ensure proper staffing. Be
willing to work at any local units or possibly relocate.
Keywords: IHOP, Sioux City , Restaurant General Manager, Hospitality & Tourism , Sioux City, Iowa
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