Alterations Customer Service Representative
Company: David's Bridal Inc
Location: Sioux City
Posted on: June 21, 2022
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Job Description:
What if you discovered a company that dominates the products in
their category - 1 out of 3 being sold by them? Is the undisputed
market leader in their industry, by a wide margin, organically
capturing 90% of their customers, and taking care of them with one
of the highest customer service scores in retail?AND what if they
are operating in a formidable stable industry that is never, ever
going away? At David's Bridal, we empower our customers and our
employees to stay true to their dreams and find the one, whether
that means the wedding dress that matches her personal style-or the
career that's a perfect fit.We are looking to grow our Alterations
business to be 25% of our top line sales in the next 2-4 year, and
we are looking for talented seamstresses with multiple skill sets
to champion our growth. Our most successful Alterations Specialist
are self-motivated individuals with excellent technical sewing and
fitting skills. They love special occasion fashion and have
expertise on how to tailor a garment to ensure the best fit
possible. Through the Alterations Specialist skills, vision, and
informed recommendations, they will give our customers the
confidence they need to choose the "one", her dress, or assist in
tailoring a garment under our new Alterations for All program. Now
Accepting Applications for Alterations Specialist The Alterations
Customer Service Representative (CSR) is a critical role for the
successful operation of the Alterations department and completing
tasks that contribute to providing superior customer service. The
(CSR) is responsible for providing an A+ customer experience to
David's Bridal customers S/he reports to the Store Manager. The
Alterations CSR is responsible for task that may include welcoming
and servicing customers, making appointments, answering phones,
pressing garments, and/or ensuring that items are ready for
pickups. Essential Job Functions: Welcome all customers with
genuine, and friendly enthusiasm over the phone, virtual chats and
in person, communicates clearly and concisely adapting style to
suit customers by problem solving, excellent phone skills and
resolving conflict. Use all systems to manage the customer flow to
deliver five-star customer experience. Meet all service vows
including, Prepare, Welcome, Meet Needs & Be There for all
customers, includes all operational checklist task and meeting
customers emotional and practical needs. Responsible for providing
an exceptional service experience to multiple customers at one time
and contributes to the store achievement of Five-Star Customer
Service. Proactively address customer concerns with confidence.
Know when to escalate and partner with leadership team. Effectively
communicate how alterations can play an important role in
perfecting the dress for her event in partnership with Alterations.
Promote all alterations services and personalization options.
Maintain store-standards (clean, organized, promotional readiness,
store recovery) to support a flawless shopping experience. Maintain
high dress code standards as required by the Dress Code policy.
Greet and escort all alterations customers to and from alterations
for appointments. Press, steam and spot clean all merchandise.
Follows quality control guidelines and inspects all garments
altered/steamed/pressed to verify pristine condition before final
delivery to customer. Build long-term relationships to meet and
exceed customer satisfaction and loyalty. Support inventory
management by processing special orders, pick-ups and first quality
standards for all merchandise. Supports all cash wrap behaviors and
processes transactions with accuracy to make sure every customer
feels celebrated. Seeks assistance from the Alterations Manager to
address customer issues that s/he is not able to resolve. Maintains
a clean and well-organized alterations room. Performs duties and
tasks as assigned by store management. Physical Demands: While
performing the duties of this job, the employee is occasionally
required to stand, walk, and sit for extended periods of time;
reach for tools and objects with hands and arms; climb stairs;
stoop, kneel, crouch, or crawl; ability to bend, twist and stand;
move throughout the store; and talk to and hear customers. Manual
dexterity to perform non-selling responsibilities, such as use of
POS (Point of Sale) terminals, counting money, steaming garments,
accessing computers and receiving or initiating telephone calls.
Manual dexterity to sew an perform fittings to David's Bridal
standards, as needed.Ability to lift/and or move up to 10 pounds.
The employee must be able to see up close and at a distance, as
well as use peripheral vision and depth perception, and be able to
look at, read, and use a computer, electronic devices and phones
for long periods of time. Education & Credentials: High school
diploma or equivalent degree 1-2 years prior retail experience in
an apparel or specialty store environment. Prior sewing experience
is helpful. Prior experience with computerized POS (Point of Sale)
system Now that we've popped the question, please say "I do". Part
Time Benefits Include - Rewarding Environment and Competitive Pay
Generous Employee Discount After First Pay Period Vision Care
Supplemental Insurances- Critical Illness, Hospital Indemnity and
Accidental Injury 401K Program Discount for Identity Theft
Protection Discounts Home and Auto Insurance Discounts Mobile Legal
Benefits (MetLife Hyatt Legal Plans) Pet Benefits Love wins when
love is for Everyone! Our mission at David's Bridal is to embrace
the ideas of Diversity, Equity, and Inclusion. It is our goal to
build a workforce that is representative as the customers we serve.
We vow to create a culture where all forms of diversity are
celebrated and seen as valuable.Disclaimer The preceding job
description has been designed to highlight the general nature and
level of work performed by employees within this classification.It
is not designed to contain or be interpreted as a comprehensive
description of all duties, responsibilities and qualifications
required of employees assigned to this job.Actual duties and
responsibilities will vary.
Keywords: David's Bridal Inc, Sioux City , Alterations Customer Service Representative, Hospitality & Tourism , Sioux City, Iowa
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