Customer Service Representative -Norfolk, NE

Company: Credit Management Services
Location: Norfolk
Posted on: January 15, 2022

Job Description:

Job Description Collector Position in Norfolk, Nebraska Winner of "BEST PLACES to WORK in COLLECTIONS" 2020 & 2021 $2000 sign on bonus for collections experience Position Summary: The Customer Service Representative is responsible for contacting consumers, gathering information needed on the account and setting up payment arrangements. ESSENTIAL DUTIES AND RESPONSIBILITIES: Utilize exemplary customer service skills on the telephone Utilize the scripted opening when the right party is reached. This includes identifying the consumer, identifying company, and asking for payment on the account Suggest money sources for payment of unpaid account balance Update the customer record with new information, record the call result or disposition; as well as any relevant notes about the call via the menu or narrative section of the system Performs other duties as assigned. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE High School Diploma or Equivalent Customer Service experience is preferred Experience in call center environment desired Experience in office environment preferred Management/Supervisory experience preferred COMMUNICATION/TEAMWORK SKILLS Employee must have excellent communication skills and be able to work in a team environment Bi-lingual Spanish preferred TECHNOLOGY SKILLS Computer, including Microsoft Outlook and phone experience is preferred WORK ENVIRONMENT Employee works in a temperature controlled office environment. Incumbent sits at a desk during regularly scheduled work hours; continuously makes telephone calls using a standard telephone; types on a standard keyboard; reads and comprehends information from a computer terminal and/or written resources. Credit Management Services, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Credit Management Services, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Credit Management Services, Inc. expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Credit Management Services, Inc. employees to perform their job duties may result in discipline up to and including discharge.

Keywords: Credit Management Services, Sioux City , Customer Service Representative -Norfolk, NE, Hospitality & Tourism , Norfolk, Iowa