WORK IN YOUR PAJAMAS :) Call Center Customer Service Agent - Work from Home, Part-time or Full-time
Company: ECS Virtual Support, LLC
Location: Norfolk
Posted on: April 10, 2021
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Job Description:
Join ECS as a Virtual Customer Support Agent. Our company is
seeking over 2,000 agents. Our agents choose from a number of
possible positions where they provide support to customers from the
comfort of their homes. Examples of positions may include: helping
customers make travel arrangements for a cruise, coordinating
roadside assistance for stranded motorists, assisting customers to
navigate a tax company's website, and assisting families with
Disney reservations, to name a few. Our virtual agents are true
professionals, with relatable personalities, and a
"bend-over-backward for you" mentality. If you are looking for a
family-oriented, work-from-home environment with a professional
company then this is the place for you. If you have the appropriate
office setup, we can offer you flexible hours, 100% autonomy, all
in the comfort of your home. The starting pay for our agents is
$10/hour for a minimum of 40 hours per week; and $8/hour for less
than 40 hours per week. We also include bonuses/incentives based on
performance, hours worked, and customer satisfaction. All
hours/shifts are available (Days, Evenings, Nights, weekends, and
OT) from which you can choose to work. The earning potential is
between $30,000-$60,000 per year if you're willing to put in the
time and effort, and offer great customer support. This is an
independent contractor opportunity. **We will respond to you with a
decision within two business days. Please make sure you check your
junk/spam folders for a message from us if you don't see it in your
inbox. We will be disappointed if we are unable to connect with
you! --- Participating in training and certification courses---
Providing excellent customer service by guiding and helping others
with a friendly attitude--- Using your home computer and phone to
answer inbound phone calls, video calls, and/or live chats to
provide awesome customer service--- Committing to and following
through on working a minimum number of hours per week--- Being
accountable in all areas of work with us Standard Requirements ---
Must have customer service experience (6+ months experience
preferred)--- Must have a quiet home office with a computer,
headset, and reliable internet connection--- Must demonstrate
professionalism with excellent typing, communication, and computer
skills--- Must be skilled in spelling and grammar rules--- Must be
willing to submit to a standard background check, drug test,
technology check, and voice assessments--- Must be willing to work
hard and strive to make customers happy--- Must be articulate and
have an excellent command of the English language--- Must be 18
years old or older--- Must have a high school degree or
equivalent--- Must be authorized to work in the US--- Must reside
in the US--- Must reside outside of any of these states:
California, Connecticut, Massachusetts, Maine, New York, or
Wisconsin Technical Requirements --- CPU i5 (or equivalent), i7
recommended, No Atom, Celeron, Pentium, Opteron processors.---
Internet Download Speed 5Mbs down speed minimum.--- Internet Upload
Speed 3Mbs up speed minimum.--- Network Latency Max 250 MS latency
max.--- OS Win 8.1 (64bit), Win 10 (64bit).--- RAM 4GB minimum, 8GB
recommended.--- Must have a home office set up and ethernet cord
you can connect to your computer.--- Chromebooks, ipads or similar
devices are not acceptable. Must be a desktop or laptop connected
to a nearby router or wall for firewall/security purposes.
Associated topics: associate, client, customer care representative,
customer service representative, internship, phone, representante
de servicio al cliente, system support, technical assistant,
tsr
Keywords: ECS Virtual Support, LLC, Sioux City , WORK IN YOUR PAJAMAS :) Call Center Customer Service Agent - Work from Home, Part-time or Full-time, Hospitality & Tourism , Norfolk, Iowa
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