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Hotel Rooms Director

Company: Ocean State Job Lot
Location: Battle Creek
Posted on: February 23, 2021

Job Description:

Responsible for providing overall direction, administration, and coordination of all Rooms Division activities of the Hotel department, in accordance with all established policies, procedures, and controls of the company and of the department, and in alignment with the mission and objectives of the company and with the direction from the VP of Hotel Operations. Collaborates with other divisions of the Hotel department, and with other departments within the company, to maximize Hotel guest experience. ESSENTIAL DUTIES AND RESPONSIBILITIES: The following is a list of the main duties and responsibilities. However, other duties may be assigned as deemed necessary by management. All duties must be performed in accordance with Tribal, Federal, and other applicable requirements, organizational-specific policies, procedures, and best practices.

  • Maintains oversight of all Rooms Division operations, including Hotel Front Desk and Hotel Housekeeping.
  • Coordinates with Red Hot Rewards to maximize success with Hotel reservations.
  • Coordinates with Yield Manager to design and implement strategies with the goal of maximizing room and casino revenue.
  • Functions as an interdepartmental liaison for all Rooms Division needs.
  • Provides support and guidance for all Rooms Division managers, supervisors, leads and team members.
  • Provides insight and support of the business plan and budget for all Rooms Division operations, and monitors expenses against approved budgets.
  • Assists Rooms Division managers with preparation of monthly operating reports.
  • Assists Rooms Division managers with development of area budgets.
  • Monitors the performance of Rooms Division operations through verification and analysis of guest satisfaction systems and monthly financial reports.
  • Ensures the fair and equitable enforcement of area, division, and property policies and procedures.
  • Oversees the development and implementation of policies and procedures in relation to all Rooms Division operations.
  • Ensures all area and division policies and procedures are free from conflict with departmental- and property-level policies and procedures.
  • Oversees the development, maintenance, and implementation of training plans for all Rooms Division team members.
  • Assists Rooms Division managers with development and maintenance of area hiring practices.
  • Oversees the development of Indian Preference team members employed within the Rooms Division.
  • Oversees development and growth opportunities for those team members who display the necessary skills, motivation, and aptitude to excel within the Rooms Division and/or other departments within FireKeepers Casino Hotel.
  • Ensures all Rooms Division areas are successfully implementing all brand promises, including our service culture, our brand, and our mission.
  • Ensures a maximum level of service and guest satisfaction is achieved and maintained in all areas of Rooms Division operations.
  • Ensures product and quality standards are maintained by conducting ongoing evaluations and investigating complaints.
  • Oversees Rooms Division efforts to maintain AAA Four-Diamond level designation, including all service and product quality standards.
  • Oversees guest recovery efforts, ensuring all responses and problem resolutions occur in a timely manner.
  • Facilitates the flow of information by organizing, moderating, and attending regularly scheduled meetings within the Rooms Division.
  • Maintains a high-level working knowledge of all technological systems used in the Rooms Division.
  • Maintains working knowledge of all FireKeepers Casino Hotel operations, programs, events, promotions, and services.
  • Assists VP of Hotel Operations in oversight of the Quality Inn & Suites property.
  • Maintains working knowledge of all technological systems used by the Quality Inn & Suites property.
  • Assists General Manager of the Quality Inn & Suites property, as needed, with operational guidance.
  • Operates in a manner aligned with all departmental- and property-level values; most notably in accordance with the Seven Grandfather Teachings.
  • Maintains the highest level of confidentiality.
  • Communicates effectively, both orally and in writing with VP of Hotel Operations.
  • Communicates effectively, both orally and in writing with all other departments.
  • Responsible for maintaining a consistent, regular attendance record.
  • Serves as an outstanding example of and credit to FireKeepers Casino Hotel. SUPERVISORY RESPONSIBILITIES : Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include maintaining sufficient staffing levels; interviewing, hiring, and training Team Members; planning, assigning, and directing work; appraising performance; rewarding and disciplining Team Members; addressing complaints and resolving problems. MINIMUM REQUIRED QUALIFICATIONS An applicant's education, training and experience must be sufficient to demonstrate that the applicant possesses the ability to successfully perform each of the essential duties and responsibilities satisfactorily. FireKeepers reserves the right to verify the sufficiency of a candidate's education, training and competencies through the interview process, testing and methods. The requirements listed below are generally representative of the education, experience, and skills and/or abilities required to enable one to successfully perform the essential duties and responsibilities: Three years of experience in Hospitality Management at a property possessing a AAA three-diamond or higher designation and with at least 200 guest rooms, including a minimum of one years of experience managing an area related to the Rooms Division (ie: Hotel General Manager, Front Desk, Housekeeping, Reservations, Yield Management). Demonstrated proficiency in configuration and use of hotel-related technology systems (property management systems, optimization software, etc.). Excellent communication - both oral and written, organizational and analytical skills. GENERAL OR PREFERRED QUALIFICATIONS Four-year degree in Hospitality Management or related field. Proficiency in use of hotel-related technology systems in current use by FireKeepers Casino Hotel. Experience in managing multiple areas related to the rooms divisions (Front Desk, Housekeeping, Reservations, Yield Management). Successful completion of any of the FireKeepers Casino Hotel Track Training programs. LANGUAGE SKILLS Ability to read and interpret documents such as safety rules, operating and maintenance instruction, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. MATHEMATICAL SKILLS Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimal, and work with mathematical such as probability and statistical inference. REASONING ABILITY Ability to define problems, collect data, establish facts, and draw conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. PHYSICAL & ENVIRONMENTAL DEMANDS: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, a Team Member is regularly required to talk or to hear. The Team Member is also regularly required to stand, walk, sit, and use hands to handle or feel objects, tools or controls. A Team Member is occasionally required to reach with hands and arms, and to sit; climb or balance; and stoop, kneel, crouch or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. Work is performed throughout all areas of the facility where the noise level varies from quiet to loud depending upon business. Must be able to work in a smoke filled environment. INDIAN PREFERENCE Indian preference will be applied in the selection of qualified applicants in accordance with the NHBP Indian Preference in Employment Code, which affords employment preferences to NHBP Tribal citizens, parents or spouses of NHBP citizens and other Native Americans. For purposes of this preference, NHBP law defines "Native American" as: (a) an enrolled member of any other federally-recognized Indian tribes; (b) an enrolled member of a Canadian Indian tribe or First Nation; or (c) an enrolled member of the Grand River Band of Ottawa Indians or the Burt Lake Band of Ottawa/Chippewa Indians. FireKeepers Casino Hotel reserves the right to make changes to the above job d escription as necessary. U. S. Patents 7,080,057; 7,310,626; 7,558,767; 7,562,059; 7,472,097; 7,606,778; 8,086,558 and 8,046,251.

Keywords: Ocean State Job Lot, Sioux City , Hotel Rooms Director, Hospitality & Tourism , Battle Creek, Iowa

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