Case Manager

Company: Hands of Heartland
Location: Norfolk
Posted on: February 19, 2026

Job Description:

Job Description Job Description Job Summary The Case Manager will provide case management services for clients with intellectual and developmental disabilities. Essential Duties & Responsibilities Provide habilitative, behavioral and health care coordination services to clients with intellectual and developmental disabilities (IDD) as part of a multi-disciplinary ISP team. Complete timely and accurate documentation within Therap and other documentation as required of the position. Assess, plan, implement, and document care and habilitative coordination services to assigned clients Ensure the ISP expectations are fulfilled and the ISP is correct. Ensure the appropriate personnel are aware of the ISP expectations. Complete regular file reviews to ensure compliance with the ISP and regulatory requirements Participate in staffing meetings and consultation with other clinicians to assess care coordination needs of clients and encourage appropriate referrals to internal and external community services. Act as an advocate to clients to ensure they receive necessary services in the community. Develop knowledge and establish good working relationships with community support resources and services within the community. Maintain communication and positive multi-disciplinary working relationships with service coordinators and other related professionals in the community. This will include making appropriate referrals, sharing clinical information within HIPAA guidelines, and providing clinically appropriate interventions and collaborations. Attend and participate in relevant continuing education and in-service training to improve professional competency and clinical intervention skills, specifically as it relates to clients with intellectual and developmental disabilities. Other duties as assigned Education & Experience Bachelor's degree in human services or related field preferred At least one year of experience with IDD population Valid driver's license Current automobile insurance Ability to pass registry and background checks Knowledge, Skills & Abilities Strong attention to detail Excellent time management skills and the ability to juggle multiple responsibilities while communicating honestly about your timelines, challenges and questions. Ability to adapt as needed in a growing environment Ability to handle a variety of situations and personalities Must maintain confidentiality and protect individual rights Ability to always project a caring and professional image Excellent communication, interpersonal and organizational skills Essential Functions/Physical Requirements Good hearing and visual skills; ability to bend, stoop, sit, stand, reach, and lift up to 25 pounds.

Keywords: Hands of Heartland, Sioux City , Case Manager, Healthcare , Norfolk, Iowa