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Singing Hills Clinic Lead

Company: Trinity Health
Location: Sioux City
Posted on: November 22, 2021

Job Description:

Employment Type:Full timeShift:Description:Under limited supervision, serves as the lead person in the day to day activity of the clinic. This individual is responsible for assisting the manager and leading the staff in upgrading processes, trouble shooting issues/problems and training new or existing employees. Assists in the coordination of workload assignments, scheduling, charge system, filing, and retrieval of records, transcription services and special projects. Clinical experience in areas such as nursing, radiology, or lab preferred. Provides direction in the absence of the manager. Adheres to the core values, vision, and mission of MercyOne in all aspects of job performance.Your best life. Our one purpose. At MercyOne Siouxland, we work continuously to inspire one another and are dedicated to do what is right. Our colleagues are proud to go the extra mile. What we offer:We care about your wellbeing, both physical and mental, which is why our benefit package includes:

  • Wellness programs
  • Education reimbursement
  • Personalized health insurance plans including dental and vision
  • Paid time off
  • Long- and short-term leave
  • Retirement planning
  • Life insurance coverageAbout the job:Under limited supervision, serves as the lead person in the day to day activity of the clinic. This individual is responsible for assisting the manager and leading the staff in upgrading processes, trouble shooting issues/problems and training new or existing employees. Assists in the coordination of workload assignments, scheduling, charge system, filing, and retrieval of records, transcription services and special projects. Clinical experience in areas such as nursing, radiology, or lab preferred. Provides direction in the absence of the manager. Adheres to the core values, vision, and mission of MercyOne in all aspects of job performance.What you will do:
    • Demonstrates the knowledge and skills necessary to provide service/care appropriate to the age of the patients served, in accordance with Mercy standards.
    • Optimizes daily operations of assigned clinic. Oversees and assists clinic staff with demographics, code scan, denials, collections and other billing duties.
    • Assists in selecting, orienting/training and scheduling of assigned staff. Maintains monthly provider's schedules.
    • Provides feedback and assists in the evaluation of staff members on performance reviews.
    • Assists in the developing and implementing programs designed to meet the educational needs of staff.
    • Recognizes and communicates issues/occurrences utilizing established lines of authority, and identifies ways to resolve variances or unacceptable outcomes.
    • Monitors and oversees patient flow of the clinic.
    • Responds to patient inquiries and ensures patient care and quality of service throughout the patient experience.
    • Monitors and assists with ordering supplies, e.g. general, print shop, special purchase requisitions.
    • As a timekeeper, assists the manager with the KRONOS system. Prepares and processes providers' monthly payroll.
    • Answers telephone calls and is proficient receiving/relaying messages from external and internal customers
    • Actively participates in clinic meetings, committees, conferences, and in-services.
    • Knows, understands, incorporates, and demonstrates the Mercy and Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.
    • Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Mercy and Trinity Health's Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.
    • Maintains confidentiality of information pertaining to clients, physicians, employees, and Mercy business.
    • Demonstrates general working knowledge of computers and department specific software (i.e. Healthstream, internet, etc.)
    • Performs other duties and responsibilities as assigned.------What we are looking for:
      • Prefer a bachelor's degree in a Healthcare field or related degree or would consider 2 years of related experience in lieu of every year of formal education.
      • Prefer a minimum of 2 years of experience as a manager or supervisor in a healthcare facility.
      • Must be highly proficient in knowledge of computers and applications including Microsoft Office.
      • Excellent human relations and communication skills needed to maintain rapport and working relationships with medical staff, administration, department directors, external agencies, patients and their families.Why MercyOne Siouxland? MercyOne Siouxland Medical Center is a 238-bed regional center that provides residents in a 33-county tri-state region an entire continuum of preventive, primary, acute and tertiary healthcare services. MercyOne Siouxland Medical Center is home to the only Level II trauma center in western Iowa - one of only four trauma care facilities in the state to receive verification from the American College of Surgeons - and MercyOne Air Med, a regional helicopter ambulance service. About MercyOne and Trinity Health We are MercyOne: a connected system of health care facilities and services dedicated to helping you and your community live your best life.More than 20,000 colleagues strong, our care providers and staff make your health and happiness their highest priority, so you can get well-and stay well. With 420 care locations, our clinics, medical centers and affiliates are never too far from home, allowing us to improve the lives of individuals and communities across the state of Iowa and beyond.MercyOne Siouxland is a proud member of Trinity Health, one of the nation's largest Catholic healthcare delivery systems, our network spans 22 states, 94 hospitals and 133,000 colleagues nationwide.The MercyOne Mission Defines Us:MercyOne serves with fidelity to the Gospel as a compassionate, healing ministry of Jesus Christ to transform the health of our communities.Our timeless values guide us:
        • Reverence
        • Integrity
        • Commitment to the Poor
        • Compassion
        • Excellence
        • Justice
        • StewardshipMercyOne Cultural Beliefs Direct Us:
          • Be ONE: I benefit from and strengthen MercyOne.
          • Personalize Care: Your experience. My responsibility.
          • Own It!: I own my actions to deliver our key results.
          • Improve Daily: I make improvements every day for those we serve including each other.
          • Innovate: I imagine and embrace bold new ideas to revolutionize health.MercyOne Siouxland and all its affiliates are proud to be equal opportunity employers. We do not discriminate on the basis of race, gender, religion, physical disability or any other classification protected under local, state or federal law. Trinity Health's Commitment to Diversity and Inclusion Trinity Health employs about 133,000 colleagues at dozens of hospitals and hundreds of health centers in 22 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.Trinity Health's dedication to diversity includes a unified workforce (through training and education, recruitment, retention and development), commitment and accountability, communication, community partnerships, and supplier diversity.

Keywords: Trinity Health, Sioux City , Singing Hills Clinic Lead, Healthcare , Sioux City, Iowa

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