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Client Services Account Management

Company: Mass Markets
Location: Sioux City
Posted on: November 23, 2020

Job Description:

POSITION OVERVIEWOur growing team needs an experienced Account Manager I who will increase customer satisfaction and support the sales process for commercial clients. Professionally represent one of our largest partners, taking care of our clients every need. You---ll help us maintain our client as we continue to grow across the nation. Requires 1-3 years of account management, customer service, or sales experience.Sioux City, IA 51111. Account Manager I, Up to $30,000/yr, Reports to Executives.POSITION RESPONSIBILITIESWHAT DOES AN ACCOUNT MANAGER I DO? Your primary responsibility is to learn the products, services, and customers while increasing customer satisfaction on accounts you manage. In this role, you will act as the liaison between our team and the partners, providing solutions that grow both of our organizations. Professionally represent our partners while becoming a brand ambassador for one of the largest, most recognizable brands in the country.Our Account Manager's are responsible for the following tasks: Understand customers--- needs and communicate solutions Align your sales and customer service skill-sets with our vision Build relationships and professionally represent partners Collaborate with team leaders to improve the process Increase the customer experience and drive sales Become a brand ambassador and grow account volumeCANDIDATE QUALIFICATIONSWONDER IF YOU HAVE WHAT IT TAKES?Mass Markets provides all new employees with paid, world-class training. Qualified candidates will be willing to learn new products, processes, and technology. Candidates should be positive, driven, and confident individuals that will represent the company and its customers professionally always. Experience in customer care, sales, or phone-based roles is a plus but not required. Other experienced Account Manager I Qualifications Include: High school diploma or equivalent; Must have the ability to learn customer service software applications Proficient with basic PC skills and Office Suite products Effective communication skills Problem-solving and analytical ability Ability to multi-task in a fast paced environment Highly reliable Minimum 18 years of ageCOMPENSATION DETAILSWANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. Standard starting compensation is commensurate with experience. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year.Employees earn paid time off as well as paid holidays and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentive and prizes such as computers, tablets, phones, TV---s, trips, tickets, and even cars. In addition to our standard group benefits offering for full-time employees following 90-days of employment, all employees are eligible to opt for our MEC medical plan after only 30-days of employment. Benefits options and plans vary slightly by location. JUST A FEW OF THE BENEFITS Medical, Dental, and Vision Coverage Options Paid Time-Off Regular Raises Work-at-Home Opportunities Advancement Opportunity Fun, Engaging Work Environment Casual Dress Code Cash and Prize ContestsSCHEDULENEED A SCHEDULE THAT WORKS WITH YOUR LIFE?We can offer a wide range of scheduling options for qualified candidates. There are multiple shifts and weekly work variations available to our team members. Please ask a Talent Acquisition Specialist about the different types of creative scheduling options that are available at your location. Whether you are a busy parent, student, or just want control of your work-life balance, flexible, customized scheduling is one of the perks of working at our organization.PHYSICAL REQUIREMENTSThis job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods whle using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. CONDITIONS OF EMPLOYMENT Must be authorized to work in their country of residence (The United States or Canada) Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results Must be willing to submit to drug screening. Job offers are contingent on drug screening results.REGARDING COVID-19As an employer supporting critical Federal, State, Provincial, and Commercial clients, we have taken steps to ensure that we remain operational while taking every precaution possible to prevent the spread of COVID-19 and keep our employees safe. Measures include social distancing for those working on-site, frequent deep cleaning and disinfecting of workstations and common areas, work-at-home option for eligible positions and programs, daily contactless temperature checks for those essential employees working on-site, travel policies limiting travel and mandatory quarantine, reporting and quarantine processes and policies for those exposed, and requesting masks to be worn when on-site employees are not at their workstation.Most local positions offer work-at-home after training on-site; however, there are specific programs that are on-site only due to security requirements. REGARDING MASKSTo help protect our candidates and employees, we are REQUESTING that all on-site candidates wear a mask to interviews and training. In locations where state or local government has mandated the use of masks, we will abide by the mandate, and REQUIRE masks be worn when on-location.For more information on MCI---s response to COVID-19 please visit.REASONABLE ACOMODATIONConsistent with the Americans with Disabilities Act (ADA) it is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodation is needed, please contact Kate Murph, Vice President of Human Resources,.EQUAL OPPORTUNITY EMPLOYERAt MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital stat

Keywords: Mass Markets, Sioux City , Client Services Account Management, Executive , Sioux City, Iowa

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