Service Writer
Company: Murphy Tractor
Location: Sioux City
Posted on: June 22, 2022
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Job Description:
Summary The Service Writer is responsible for maintaining
Service Technician time cards and safety training records,
generating work order logs, entering data into the service business
system, preparing warranty claims, running reports, and other
general service department duties as directed by the Branch Service
Manager. Essential Functions Administrative - Maintain department
communication in order to complete reports and work. Maintain
Service Technician time cards and safety training records. Maintain
DOT and IFTA logs for all field service trucks. Maintain clean and
organized warranty parts storage. Enter proper charge labor codes,
work done and type of machines. Work with customer invoicing
problems. File invoices properly with current account system to
maintaining current billing cycle. Answer phones system, taking
messages and directing calls as needed. Maintain a clean, orderly
and safe work area appearance. Service - Complete job status
reports. Generate work order log and previews on completed work
orders. Open and close work orders in a timely manner in order to
minimize work-in-process. Maintain use of the Standard Pricing
Guide (SPG) with employees and work orders. Work with Deere Product
Support Manager. Bill according to established flat rates.
Interview customers to obtain description of problem and type cost
estimate of repair work for customers (quote). Prepare warranty
claims, file with Central Warranty Processor, and maintain warranty
log. Establish and maintain service records. Maintain quality
control records. Inform Branch Service Manager of Service
Technician productivity on current work orders. Answer and schedule
field servicing. Dispatch service trucks through Navtrax/JD link
(internal system). Process part returns for warranty claims. Other
Functions Deliver parts, run errands, etc. as needed. Assist with
other duties assigned and directed by corporate management within
the frame work of Murphy Tractor and Equipment Company, Inc.'s
objectives. Knowledge/Skills/Abilities Strong focus on customer
service. Strong knowledge of Microsoft Office and Internet. Strong
knowledge of Warranty Administration. Basic knowledge of office
machines, including copier, fax and printer. Basic knowledge of
construction equipment. Strong attention to detail. Able to
communicate effectively as appropriate for the needs of customers
or coworkers. Able to work effectively in a team environment. Able
to process work with accuracy. Meet commitments and deadlines.
Strong time management skills and ability to work in a fast paced
environment. Able to complete required documentation and reports in
a timely manner. Able to perform multiple tasks simultaneously.
Able to work a flexible schedule as needed. Able to organize and
prioritize numerous tasks and complete them under time constraints.
Ability to interact professionally with other employees, customers
and vendors. Ability to use interpersonal skills necessary in order
to communicate by e-mail and telephone to provide information with
ordinary courtesy and tact. Demonstrates openness to new
procedures, technology and structure. Able to grasp new technology
quickly and trouble shoot basic problems. Valid Driver's License.
Physical Requirements and Work Schedule Ability to do occasional
lifting of up to 30 lbs. Able to work flexible schedule, including
some evenings and weekends. Education/Work Experience High school
diploma or GED required. At least one year related experience
and/or training preferred. -Job
Requirements:Knowledge/Skills/Abilities Strong focus on customer
service. Strong knowledge of Microsoft Office and Internet. Strong
knowledge of Warranty Administration. Basic knowledge of office
machines, including copier, fax and printer. Basic knowledge of
construction equipment. Strong attention to detail. Able to
communicate effectively as appropriate for the needs of customers
or coworkers. Able to work effectively in a team environment. Able
to process work with accuracy. Meet commitments and deadlines.
Strong time management skills and ability to work in a fast paced
environment. Able to complete required documentation and reports in
a timely manner. Able to perform multiple tasks simultaneously.
Able to work a flexible schedule as needed. Able to organize and
prioritize numerous tasks and complete them under time constraints.
Ability to interact professionally with other employees, customers
and vendors. Ability to use interpersonal skills necessary in order
to communicate by e-mail and telephone to provide information with
ordinary courtesy and tact. Demonstrates openness to new
procedures, technology and structure. Able to grasp new technology
quickly and trouble shoot basic problems. Valid Driver's License.
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Keywords: Murphy Tractor, Sioux City , Service Writer, Advertising , Sioux City, Iowa
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