Patient Service Representative Supervisor

Company: Orthopedic Institute PC
Location: Tea
Posted on: February 25, 2026

Job Description:

Job Description Job Description Description: Patient Services Supervisor We are seeking a dedicated and organized Patient Services Supervisor to join our healthcare team. This role offers an exciting opportunity to lead patient service operations, ensuring a seamless and positive experience for our patients while supporting our mission to provide exceptional care. The ideal candidate will demonstrate strong leadership, excellent communication skills, and a commitment to patient-centered service. Key Responsibilities: - Oversee daily operations of the patient services department, including reception, scheduling, and patient inquiries - Supervise and train front-office staff to ensure high standards of customer service and efficiency - Coordinate patient appointments, admissions, and discharges in collaboration with clinical teams - Resolve patient concerns and complaints promptly, maintaining a positive patient experience - Ensure compliance with healthcare regulations, privacy laws, and organizational policies - Maintain accurate patient records and manage administrative documentation - Collaborate with healthcare providers and administrative staff to optimize workflow and service delivery - Monitor departmental performance metrics and implement improvements as needed Skills and Qualifications: - Bachelor's degree in healthcare administration, business, or related field preferred - Proven experience in patient services, healthcare administration, or a similar role - Strong leadership and team management skills - Excellent communication and interpersonal abilities - Knowledge of healthcare regulations, privacy laws (e.g., HIPAA), and medical office procedures - Proficiency in electronic health records (EHR) systems and office software - Ability to multitask, prioritize, and work effectively in a fast-paced environment - Problem-solving skills and a patient-focused attitude Join our organization and be part of a supportive, growth-oriented environment committed to delivering outstanding patient care. We value our team members and offer opportunities for professional development, competitive benefits, and a collaborative workplace culture. Requirements:

Keywords: Orthopedic Institute PC, Sioux City , Patient Service Representative Supervisor, Administration, Clerical , Tea, Iowa