Patient Services Phone Representative - Entry Level - Full Time

Company: Experity
Location: Sioux Falls
Posted on: June 29, 2025

Job Description:

Experity is the leading software and services company for on-demand healthcare in the U.S. We provide software solutions that remove complexities and simplify operations for 5700 urgent care clinics across the country. We create, maintain, and support products to facilitate the complete on-demand healthcare experience: from patients finding clinics and making appointments, to checking in, to clinical documentation, and to the final bill paid by the patient. Our team is committed to changing healthcare for the better by innovating and revolutionizing on-demand healthcare for millions of patients across the country.Experity offers the following:Benefits – Comprehensive coverage starts first day of employment and includes Medical, Dental/Orthodontia, and Vision.Ownership - All Team Members are eligible for synthetic ownership in Experity upon one year of employment with real financial rewards when the company is successful!Employee Assistance Program - This robust program includes counseling, legal resolution, financial education, pet adoption assistance, identity theft and fraud resolution, and so much more.Flexibility – Experity is committed to helping team members face the demands of juggling work, family and life-related issues by offering flexible work scheduling to manage your work-life balance.Paid Time Off (PTO) - Experity offers a generous PTO plan and increases with milestones to ensure our Team Members have time to recharge, relax, and spend time with loved ones.Career Development – Experity maintains a learning program foundation for the company that allows Team Members to explore their potential and achieve their career goals.Team Building – We bring our Team Members together when we can to strengthen the team, build relationships, and have fun! We even have a family company picnic and a holiday party.Total Compensation - Competitive pay, quarterly bonuses and a 401(k) retirement plan with an employer match to help you save for your future and ensure that you can retire with financial security.Job Type: Full Time - in officeShift: 9:30a - 6p training, 10:30a - 7p after trainingCompensation: Budgeted $17 - $19.50 dependent upon experience Responsibilities:Receive incoming calls and complete account follow-upReceive inquiries, concerns, or complaints related to patient accounts from patients, insurance carriers, employers, etc.Counsel patients regarding obligations related to account balancesReview explanations of benefits for correct adjudication and payment according to applicable managed care contract terms and reimbursementApply payments and adjustments to patient accounts as appropriateReview and update patient and insurance demographics as appropriateMaintain current understanding of applicable coding guidelines, state and federal regulations, and managed care guidelinesResponsible for notifying management of any trends or denialsBasic understanding of CPT, ICD-9, and HCPCS codingResponsible for resolution and appropriate refunding of credit balances. Includes working credit balance reports as neededAssist with training for new and established employeesOther duties as assignedEducation and Experience:High School degree or equivalentPreferred :At least one year of experience in physician office medical billingPreferred Understanding of managed careKnowledge of medical terminology Every Team Member lives and breathes our Core Values:Team FirstLift Others UpShare OpenlySet and Crush GoalsDelight the ClientOur urgent care solutions include:Electronic Medical Records (EMR): Software that healthcare providers use to input patient data, such as medical history, diagnoses, treatment plans, medications, and test results.Patient Engagement (PE): Software that shows patients the wait times at various clinics, allows patients to reserve a spot in line if there's a wait, and book the appointment.Practice Management (PM): Software that the clinic front desk staff uses to register the patient once they arrive for their appointment.Billing and Revenue Cycle Management (RCM): Software that manages coding, billing and payer contracts for clinics so they don’t have to.Teleradiology: Board certified radiologist providing accurate and timely reads of results from X-rays, CT scans, MRIs, and ultrasounds, for our urgent care clients.Consulting: Consulting services for urgent care clinics to assist with opening, expanding and enhancing client's businesses Salary: . Date posted: 06/17/2025

Keywords: Experity, Sioux City , Patient Services Phone Representative - Entry Level - Full Time, Accounting, Auditing , Sioux Falls, Iowa